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Legal Back-Office Advisor (Dutch-speaking) - Airline Company

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Legal
  • Lisbon

AI generated summary

  • You must speak fluent Dutch and B2 English, possess excellent communication skills, have customer service or travel experience, and be proactive, self-motivated, and a team player.
  • You will verify transport operators' compliance with passenger rights, assess legal claims, manage interactions with lawyers and enforcement bodies, and follow up on customer situations.

Requirements

  • Have a high level of Dutch and fluent in English (B2)
  • Have excellent communication skills
  • Have previous experience in Customer Service or as a tourism/travel representative is a plus
  • Are proactive, self-motivated, and a great team player

Responsibilities

  • Verify if transport operators are treating all passengers by their rights.
  • Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
  • Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

FAQs

What are the language requirements for this position?

The position requires a high level of Dutch and fluency in English (B2).

Where is the job location?

The job is located in Lisbon, Portugal.

What type of contract is offered for this role?

Full-time contracts with indefinite terms are available, negotiable depending on experience and client needs.

What kind of training will be provided?

Full paid training on the company and the project you'll be working on will be provided.

Is previous experience in customer service required?

Previous experience in Customer Service or as a tourism/travel representative is a plus but not a strict requirement.

What is the work schedule for this role?

The position is full-time, but specific working hours will be discussed during the hiring process.

Are there opportunities for career development?

Yes, there are career development programs, specialized courses, and language classes available.

Is there a referral bonus for bringing friends to work?

Yes, there are Bring-a-friend (referral) bonus opportunities.

Are equal employment opportunities offered?

Yes, Concentrix is committed to equal employment opportunities for all candidates in a discrimination-free work environment.

Who is eligible to apply for this position?

Applicants must be legally authorized to work in Portugal to be considered for this position.

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.