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Legal Helpline Paralegal (Advertising Only)

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Irwin Mitchell

12d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Legal
  • Sheffield

AI generated summary

  • You need a UK Law Degree (2.1+), client care experience, fluent English, strong communication skills, empathy, time management, and call handling experience is desirable.
  • You will provide general legal support, conduct research, assess claims, identify vulnerable callers, and collaborate with peers to enhance client service and improve service offerings.

Requirements

  • UK Law Degree 2.1 or above (LLB or equivalent)
  • Client/Customer care experience
  • Fluent English
  • Computer competence
  • Excellent oral and written communication
  • Ability to show understanding and empathy in a professional manner
  • Time management and ability to work to defined time lines
  • Call handling experience desirable

Responsibilities

  • - Ensure legal support provided remains general & preliminary at all times and does not become specific keeping within regulatory and policy parameters and adhering to all safe legal advice training
  • - Research more unique (less common) enquiries using the knowledge tools available and internal subject matter experts to provide accurate legal information
  • - Complete proactive general legal research to remain up to date with changes to UK law and to ensure proficiency across all types of enquiries that are made to the Legal Helpline
  • - Champion specific legal areas and engage with that legal area to increase your knowledge and to be an ambassador for the Legal helpline within that legal department
  • - Be aware of the commercial agreements for each scheme and focus on delivering exceptional service whilst also being aware to drive the right commercial outcome for the firm
  • - Put yourself in the caller’s situation and provide guidance that can be actually applied in their situation, correctly identifying any associated options, risks and benefits
  • - Identify when a matter needs specific legal support and professionally highlight the advantages of the case being taken on by Irwin Mitchell
  • - Assess legal claims against Legal Expenses terms and conditions to understand if there are any clear exceptions and make those clear to the policy holder
  • - To understand who may be a vulnerable caller and upon identification act accordingly to ensure you give further reasonable support to assist them
  • - To be yourself in order to give an authentic client service
  • - To be flexible with your approach to meet the unique needs of the enquirer to ensure all feel included and have access to the same high level of service
  • - Provide insight back to the firm of any marketing developments required to improve the IM LHL proposition
  • - Work collaboratively with your peers and not competitively to work towards one common goal

FAQs

What is the job title for this position?

The job title is Legal Helpline Paralegal.

What type of law firm is this position with?

This position is with a national law firm that emphasizes a local reach and provides both legal and financial expertise.

Is this position full-time or part-time?

The position offers a full-time role with a 24/7 rota pattern, including evenings and weekends.

Where is the office location for this position?

The office location is in Sheffield, with attendance on an ad hoc basis.

What qualifications are required for this role?

A UK Law Degree with a 2.1 or above (LLB or equivalent) is required.

Is client care experience necessary for this role?

Yes, client/customer care experience is required.

Are there any specific benefits offered to employees?

Yes, benefits include 25 days of annual leave plus bank holidays, a generous pension scheme, two paid volunteering days per year, and Westfield Health membership.

Is prior call handling experience a requirement?

Call handling experience is desirable, but not mandatory.

What kind of support is provided for mental health and well-being?

The firm offers various well-being initiatives, including a Flexible by Choice program to promote positive mental health in the workplace.

Will new employees undergo a screening process?

Yes, all successful applicants must complete the group’s employment screening process for eligibility, criminal record, and financial checks.

Irwin Mitchell

Our legal experts understand your challenges and strategic goals. That’s the human touch that matters.

Law
Industry
1001-5000
Employees
1912
Founded Year

Mission & Purpose

Irwin Mitchell is a company that operates in the legal and professional services sector, offering a wide range of legal solutions to individuals, businesses, and organisations. Their ultimate goal is to provide expert legal advice and support, helping clients navigate legal challenges, protect their rights, and achieve favourable outcomes. Irwin Mitchell's purpose revolves around delivering accessible and tailored legal services, advocating for justice and fairness, and empowering clients with the legal tools and resources needed to address their legal needs effectively. Through their expertise, they aim to make the legal system more understandable and accessible, ensuring that individuals and businesses can effectively protect their interests and rights.