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Legal PA - ELPG - Birmingham

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Legal
  • Birmingham

AI generated summary

  • You must have strong PA experience, excellent communication and organisation skills, ability to build relationships, adapt to change, excel in client service, and be proactive in problem-solving and technology use.
  • You will provide proactive support to stakeholders, managing diaries, meetings, travel, client queries, expenses, process changes, file management, and financial admin. Flexible work pattern to accommodate client needs.

Requirements

  • Experience of working within a similar environment providing PA support to senior stakeholders
  • Excellent communication, organisation and interpersonal skills, with the confidence to liaise with senior stakeholders and demonstrate flexibility and resilience
  • Seeks to provide an outstanding level of client services at all times
  • Excellent problem solving skills and using initiative, anticipates what is needed and takes appropriate action
  • Strong relationship building skills, both internal and external
  • Influence, negotiate and manage conflicting demands using initiative
  • Ability to delegate and own transactional activity
  • Strong team ethic; offer to support where necessary
  • Intermediate to advanced skills in Microsoft applications including Outlook and Teams
  • Desire to strive and go the extra mile
  • Flexible and easily able to adapt to change
  • Marketing/business development, co-ordinate and organise events, creating interaction working lists, flyers, communicating with attendees on requirements and dealing with the end to end process
  • Build and maintain collaborative working relationships with all clients and colleagues, building trust and strong networks
  • Demonstrate client service excellence by being responsive to all requests, effectively utilising all communication channels available across a blended work pattern
  • Continuously seeking opportunities to embrace technologies which improve our ways of working and that drive efficiencies in day to day activities
  • Ambassador for self-serve technology, role modelling the use of technology to support day to day tasks as well as aiding team members to embrace new technology-enabled ways of working
  • Champion and promote the use of Eversheds InHouse with stakeholders, as appropriate
  • Supporting the wider PA team, covering team members during absences or when required

Responsibilities

  • Client focussed with regular meetings with stakeholders to discuss actions, priorities, expectations and future planning
  • Comprehensive and proactive diary and travel management, anticipating future demands and actions required, using knowledge and initiative to resolve conflicts
  • Organising and planning meetings, to include coordinating agendas and papers for internal and external meetings, booking travel and arranging for necessary equipment and refreshments using technology and resources available for both physical and virtual meetings
  • Managing workflow, delegating and owning transactional activity ensuring a successful conclusion
  • Acting as liaison point for clients and colleagues
  • Dealing with and screening calls, delivering a positive client experience
  • Assisting with client queries during stakeholder absences/mailbox management and actioning as necessary
  • Draft replies to incoming internal and external correspondence
  • Be a champion for process changes
  • Paper and electronic filing
  • Prepare and submitting expenses
  • Utilise CRM as a key business tool, including managing, updating, reporting and research
  • Flexible approach, adopting a blended work pattern approach in hours and location, to accommodate stakeholder and client needs
  • Providing comprehensive financial administrative support to stakeholders; ensuring compliance with legal, firm wide and practice group specific policies and procedures
  • Managing the end to end file management process
  • Pitch/PowerPoint creation for stakeholder group liaising with the marketing/pitch team as needed
  • Role and key responsibilities:
  • The role of Legal PA is to work as part of our Practice Group Support team to provide professional and proactive support to an allocated group of stakeholders, operating with a high level of confidence. Effective communication and influencing skills are vital together with an assertive, proactive and forward thinking approach. Taking ownership of tasks through to completion and going above and beyond to fulfil business needs.
  • Our Legal PAs are responsible for a wide and varied range of tasks to support our business. We empower our people to stretch their skills and encourage ongoing personal and professional development, leading by example to junior team members. To increase motivation and help you succeed, we offer a variety of technical training and soft skills courses and are committed to a culture of continuous feedback.

FAQs

What are the key responsibilities of a Legal PA in this role?

The key responsibilities include client management, diary and travel management, meeting organisation, workflow management, acting as a liaison point for clients and colleagues, dealing with calls, drafting correspondence, financial administrative support, file management, and pitch/PowerPoint creation.

What skills and experience are required for this role?

The ideal candidate should have experience providing PA support to senior stakeholders, excellent communication and organisation skills, problem-solving abilities, relationship-building skills, proficiency in Microsoft applications, flexibility, adaptability to change, marketing/business development skills, and a willingness to embrace new technologies and ways of working.

How does this role contribute to the overall business success?

The Legal PA plays a crucial role in supporting stakeholders and ensuring the smooth operation of legal processes. By providing proactive and professional support, managing client relationships, and handling administrative tasks efficiently, the Legal PA contributes to the overall success of the business and helps drive client service excellence.

How does this role support professional development for team members?

The Legal PA role empowers individuals to stretch their skills, encourages ongoing personal and professional development, and leads by example for junior team members. By offering technical training, soft skills courses, and a culture of continuous feedback, the role supports team members in their growth and success.

Helping our clients, our people and our communities to thrive

Law
Industry
5001-10,000
Employees

Mission & Purpose

A pioneering global law practice, we provide high quality legal advice and innovation worldwide. We deliver high quality, innovative solutions to complex business issues for a range of diverse range of clients. Our global teams operate seamlessly to deliver the commercial know-how and strategic alignment that clients need from their advisers to help further their business interests. We shape our advice to the unique circumstances and challenges of each project, and ensure the right people are in the right places to offer insight and certainty every time – from the day-to-day to the most complex, multi-jurisdictional transactions. What unites us is our commitment to service excellence through a people-focused approach. We know our clients’ businesses, the industries and markets they operate in, and most of all, we understand that great relationships yield the best outcomes.