You need a friendly phone manner, a positive customer service approach, empathy, patience, good spelling/grammar, and basic IT skills. Flexibility and motivation are key. Training provided.

You will assist clients across various legal areas by handling inbound calls, gathering information, providing updates on claims, and transferring details to the appropriate department.

Customer Relations

Legal

Lyons Davidson is a UK-based law firm providing a comprehensive range of legal services to individuals and businesses. Its ultimate mission is to deliver accessible, high-quality legal advice and representation, ensuring justice and legal support for all clients. The purpose of Lyons Davidson is to offer expert legal solutions with a focus on client care, innovation, and efficiency, contributing to the well-being and success of their clients and the broader community.

Lyons Davidson Solicitors

Clear advice, innovative thinking and effective solutions from an approachable national firm of solicitors.

<div>
 Please note this vacancy may close early if enough applications are received.
 Interested in a career in law? As a company, we are committed to the development of our employees and encourage progression &amp; opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position.
 Hours of Work:
 1 x Saturday 09:00-16:00 plus Monday 16:00-20:00 (10.5 hours)
 1 X Saturday 09:00-16:00 plus Monday and Tuesday 17:00-20:00 (12.5 hours)
 The Role
 <ul>
 <li>The role will be fully remote.</li>
 <li>The Department’s operational hours are Mon-Fri 08:00-20:00, Sat 09:00-16:00 and Sunday 10:00-16:00.</li>
 <li>The position will be based in the Legal Services Contact Team.</li>
 <li>You will be using appropriate communication channels to assist our clients.</li>
 <li>This role extends to several legal disciplines including personal injury, civil litigation and legal helpline.</li>
 <li>It will include contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling.</li>
 <li>You will be taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries.</li>
 <li>You will be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.</li>
 </ul>
 The skills required
 <ul>
 <li>A friendly and upbeat telephone manner is essential.</li>
 <li>We require enthusiastic, self-motivated and flexible individuals with a positive approach to customer service.</li>
 <li>You will be empathetic and patient when required, and always willing to go the extra mile to assist our clients.</li>
 <li>Ideally you should be IT literate; however, full system training will be provided.</li>
 <li>You will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role.</li>
 </ul>
 Salary structure
 Starting Salary is £21,000 pro rata and will be reviewed at the end of a 3-month probationary period and at set intervals during the first year and will increase in accordance with the role structure if your performance is satisfactory. Further salary reviews will be commensurate with the Annual Appraisal process.
 Lyons Davidson is a national law firm providing legal services to businesses and individuals.
 We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.
</div>


 Please note this vacancy may close early if enough applications are received.
  Interested in a career in law? As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position.
  Hours of Work:
 1 x Saturday 09:00-16:00 plus Monday 16:00-20:00 (10.5 hours)
 1 X Saturday 09:00-16:00 plus Monday and Tuesday 17:00-20:00 (12.5 hours)
  The Role
 
  The role will be fully remote.
  The Department’s operational hours are Mon-Fri 08:00-20:00, Sat 09:00-16:00 and Sunday 10:00-16:00.
  The position will be based in the Legal Services Contact Team.
  You will be using appropriate communication channels to assist our clients.
  This role extends to several legal disciplines including personal injury, civil litigation and legal helpline.
  It will include contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling.
  You will be taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries.
  You will be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.
 
  The skills required
 
  A friendly and upbeat telephone manner is essential.
  We require enthusiastic, self-motivated and flexible individuals with a positive approach to customer service.
  You will be empathetic and patient when required, and always willing to go the extra mile to assist our clients.
  Ideally you should be IT literate; however, full system training will be provided.
  You will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role.
 
  Salary structure
 Starting Salary is £21,000 pro rata and will be reviewed at the end of a 3-month probationary period and at set intervals during the first year and will increase in accordance with the role structure if your performance is satisfactory. Further salary reviews will be commensurate with the Annual Appraisal process.
 Lyons Davidson is a national law firm providing legal services to businesses and individuals.
 We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.


Legal Services Contact Centre Agent

Requirements

Responsibilities

FAQs

Is this position fully remote?

What are the working hours for the Legal Services Contact Centre Agent?

What skills are required for this role?

Is there any training provided for this role?

What is the starting salary for this position?

How often will salary reviews occur?

Do you provide opportunities for career progression?

Will I need to make cold calls in this role?

What other services does the Legal Services Contact Centre cover?

Will I be required to handle inbound calls only?

Lyons Davidson Solicitors

Mission & Purpose