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Legal Support Services Manager

  • Job
    Full-time
    Senior Level
  • Legal
    People, HR & Administration
  • London

AI generated summary

  • You should have experience leading hybrid teams, strong in process improvement, performance management, and relationship building, with solid legal operations knowledge and excellent communication skills.
  • You will manage a team, ensure high-quality support for lawyers, implement process improvements, oversee workflows, assist in projects, and optimize matter management and compliance.

Requirements

  • Experienced in leading hybrid teams within a law firm or professional services.
  • Strong in process improvement, relationship building, and service delivery excellence.
  • Skilled in performance management, including appraisals, setting objectives, and team development.
  • Commercially and financially aware with solid knowledge of legal practice operations.
  • Effective at prioritising, delegating, and managing team resources to meet business needs.
  • Proficient in IT, particularly Word, Excel, and PowerPoint.
  • Detail-oriented, organised, proactive, and adaptable.
  • Excellent communicator with strong interpersonal skills and a collaborative mindset.

Responsibilities

  • Support Heads of Department in executing business plans and monitoring performance.
  • Manage and develop a team of secretaries, including appraisals, recruitment, and professional growth.
  • Ensure high-quality administrative and client support, enabling lawyers to focus on core work.
  • Identify and implement process improvements in collaboration with Business Teams.
  • Oversee workflow distribution, fostering teamwork and secondments.
  • Assist in managing complex projects and coordinating efforts across departments.
  • Optimise matter management, billing, and compliance with firm policies.

FAQs

What is the role of a Legal Support Services Manager?

The Legal Support Services Manager will optimise Practice Support teams, working with Heads of Department to implement business plans, enhance performance, and ensure compliance with client and matter management processes.

What are the key responsibilities of this position?

Key responsibilities include supporting Heads of Department with business plans, managing a team of secretaries, ensuring high-quality administrative support, identifying process improvements, overseeing workflow distribution, managing complex projects, and optimising matter management.

What qualifications are preferred for this position?

Preferred qualifications include experience leading hybrid teams within a law firm or professional services, strong skills in process improvement, relationship building, service delivery, performance management, and a solid understanding of legal practice operations.

Are there opportunities for team development and appraisals?

Yes, the role involves managing and developing a team of secretaries, including conducting appraisals and supporting their professional growth.

Is there a focus on social purpose and environmental impact within the firm?

Yes, Bates Wells aligns profit with social purpose to create lasting positive impact and is committed to reducing environmental impact through its Climate Programme.

What types of benefits does the firm offer?

The firm offers progressive benefits including green pensions, IVF support, private healthcare, and initiatives aimed at well-being and growth.

What is the working model for this position?

The position supports a flexible and hybrid working model, requiring at least two office days weekly, with part-time options available.

How important are communication and interpersonal skills for this role?

Excellent communication and strong interpersonal skills are crucial for this role, as it requires collaboration and relationship-building within the firm.

What tools and technologies should the applicant be proficient in?

The applicant should be proficient in IT, particularly Microsoft Word, Excel, and PowerPoint.

What is the culture like at Bates Wells?

Bates Wells fosters a diverse and inclusive culture where creativity and innovation thrive, promoting a positive and impactful work environment.

We're a truly purpose & impact driven law firm and the first UK law firm to be a B Corp.

Law
Industry
201-500
Employees
1970
Founded Year

Mission & Purpose

We’re Bates Wells, a City firm with a difference. We believe in making a positive impact, whether that’s achieving legislative and regulatory change around sustainability, or working on a landmark case with wide-ranging implications. We’re not afraid to challenge the status quo. Our clients are diverse – from global household names, to public bodies, to start-ups. We’re also the firm of choice for thousands of charities and social enterprises. As a values-driven firm we show commitment to our clients, our people, the environment and society. We’re the first UK law firm with a B Corp certification.