FAQs
What is the role of a Legal Support Services Manager?
The Legal Support Services Manager will optimise Practice Support teams, working with Heads of Department to implement business plans, enhance performance, and ensure compliance with client and matter management processes.
What are the key responsibilities of this position?
Key responsibilities include supporting Heads of Department with business plans, managing a team of secretaries, ensuring high-quality administrative support, identifying process improvements, overseeing workflow distribution, managing complex projects, and optimising matter management.
What qualifications are preferred for this position?
Preferred qualifications include experience leading hybrid teams within a law firm or professional services, strong skills in process improvement, relationship building, service delivery, performance management, and a solid understanding of legal practice operations.
Are there opportunities for team development and appraisals?
Yes, the role involves managing and developing a team of secretaries, including conducting appraisals and supporting their professional growth.
Is there a focus on social purpose and environmental impact within the firm?
Yes, Bates Wells aligns profit with social purpose to create lasting positive impact and is committed to reducing environmental impact through its Climate Programme.
What types of benefits does the firm offer?
The firm offers progressive benefits including green pensions, IVF support, private healthcare, and initiatives aimed at well-being and growth.
What is the working model for this position?
The position supports a flexible and hybrid working model, requiring at least two office days weekly, with part-time options available.
How important are communication and interpersonal skills for this role?
Excellent communication and strong interpersonal skills are crucial for this role, as it requires collaboration and relationship-building within the firm.
What tools and technologies should the applicant be proficient in?
The applicant should be proficient in IT, particularly Microsoft Word, Excel, and PowerPoint.
What is the culture like at Bates Wells?
Bates Wells fosters a diverse and inclusive culture where creativity and innovation thrive, promoting a positive and impactful work environment.