Logo of Huzzle

Home

Matches

Explore

Manage

Leiter Service & Schulung (m/w/d)

image

ASSA ABLOY Group

7d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Hamburg

AI generated summary

  • You have a technical or commercial background, experience in technical service, strong customer communication, MS Office skills, good English, and a Class 3/B driver's license.
  • You will manage service operations, provide technical support, create offers, conduct training, assist in project planning, and collaborate with suppliers while overseeing two technicians.

Requirements

  • Du arbeitest zupackend, selbstständig, zuverlässig und zeichnest dich durch eine ausgeprägte kundenorientierte Kommunikation aus.
  • Eine technische Ausbildung mit kaufmännischem Hintergrund oder eine kaufmännische Ausbildung mit technischem Schwerpunkt zeichnen dich aus.
  • Berufserfahrung im technischen Service, idealerweise in der Sicherheitstechnik oder einem verwandten Bereich.
  • Du bist sicher im Umgang mit MS Office-Anwendungen und MS Teams; Kenntnisse in MS SQL sind ein Plus.
  • Gute Englischkenntnisse und Reisebereitschaft.
  • Ein Führerschein der Klasse 3 oder B rundet dein Profil ab.

Responsibilities

  • In dieser Rolle steuerst du das operative Servicegeschäft in Deutschland und wirst dabei von zwei Technikern unterstützt. Du bist der zentrale Ansprechpartner für unsere Kunden in allen technischen Belangen rund um unsere mechatronischen Produkte. Dabei berichtest du direkt an den Niederlassungsleiter in Hamburg.
  • Erstellung von Angeboten sowie Durchführung von Supporteinsätzen, Reparaturen und Produktschulungen.
  • Unterstützung des Außendienstes und unserer Fachhändler bei der Projektierung von Zutrittskontrollanlagen.
  • Technischer Support per TeamViewer bei der Installation und Bedienung unserer Schließanlagenverwaltungssoftware.
  • Installation und Verwaltung von MS Access- und MS SQL-Server-Datenbanken.
  • Enge Zusammenarbeit mit den technischen Teams unserer Lieferanten in der Schweiz und Spanien.

FAQs

What is the primary role of the Leiter Service & Schulung (m/w/d)?

The primary role is to manage the operational service business in Germany, serving as the main contact for customers regarding technical matters related to mechatronic products.

What are the main tasks associated with this position?

Main tasks include creating offers, conducting support interventions, repairs, product training, and providing technical support via TeamViewer, among others.

Is a technical background required for this position?

Yes, a technical education with a commercial background or a commercial education with a technical focus is required.

What qualifications are preferred for candidates applying for this role?

Preferred qualifications include experience in technical service, ideally in security technology, good knowledge of MS Office applications, and English language skills.

Will the position require traveling?

Yes, the position requires travel as part of the job responsibilities.

What benefits are offered with this job?

Benefits include flexible working hours with a home-office arrangement, 30 days vacation, health and work-life balance programs, a neutral company car for private use, and good public transport connectivity.

How can I apply for this position?

You can apply online through the applicant portal. Applications via email or post cannot be considered.

Is there support for individuals with disabilities?

Yes, applications from individuals with disabilities are welcomed and considered equally if they meet the qualifications.

Who can I contact for more information about the job?

You can contact Ana Maria Gracia Fuchs, the Talent Acquisition Business Partner, at +49 30 1663 902 95 for any inquiries.

Where is the position based?

The position is based in Hamburg, Germany.

image

ASSA ABLOY Group

Experience a safer and more open world

Manufacturing & Electronics
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world.  We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have responsibilities to grow with and opportunities to explore? Join us!