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Lettings Booking Agent

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Home Made

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must be sales-savvy, a great communicator, driven for results, and detail-oriented with strong written and verbal skills.
  • You will connect with prospective renters, manage leads, recommend suitable properties, promote perks, share local knowledge, collaborate with the team, and schedule viewings to drive excitement.

Requirements

  • Sales-savvy: You thrive in sales and always aim to exceed your targets.
  • Great communicator: You know how to build rapport and connect with people from all walks of life.
  • Driven: You’re results-oriented, love learning, and constantly seek opportunities to grow.
  • Detail-oriented: Your written and verbal communication is on point.

Responsibilities

  • Call & Connect: Speak with prospective renters via phone, WhatsApp, and email to help them find their dream home.
  • Manage Leads: Work through inbound and outbound call lists, staying on top of every opportunity.
  • Match-Make: Recommend properties that fit customers' needs—even if it’s in a slightly different location than they imagined.
  • Promote Perks: Confidently explain promotions and how they’ll benefit renters.
  • Be the Expert: Share your knowledge of each property development and the local area to build excitement and trust.
  • Team Player: Collaborate with the team to smash targets and celebrate successes.
  • Get Viewings Booked: Schedule viewings at convenient times, leaving customers feeling excited and ready to move forward!

FAQs

What are the working hours for the Lettings Booking Agent role?

The working hours are from Monday to Friday, either 9am-6pm or 10am-7pm, with a bi-weekly Saturday and a day in lieu in return.

Where is the office located?

The office is located in Southwark, London, close to Southwark, Waterloo, and Blackfriars stations.

What is the salary for this position?

The base salary is £25,400, with uncapped commission, bringing the OTE to around £30k.

What qualifications are required for this role?

The ideal candidate should be sales-savvy, a great communicator, driven, and detail-oriented.

What benefits are offered to employees?

Benefits include 24 days of annual leave plus your birthday off, employee discounts, office social events, mental health support, access to an on-site gym, and opportunities for professional development.

Is there an emphasis on diversity and inclusion at Home Made?

Yes, Home Made is an equal-opportunity employer that values diversity and actively seeks a richly diverse range of talent.

What kind of training or development opportunities are available?

There are opportunities to upskill through Home Made’s Learning and Development Programme.

How does Home Made support mental health?

Home Made has Mental Health First Aiders available to support employees and promote well-being.

Are there any team-building events?

Yes, there are office social events, including summer and winter parties, and initiatives run by the Culture Club throughout the year.

How do you handle accommodations for applicants with disabilities?

Home Made offers reasonable adjustments to applicants in the recruitment process and encourages those needing accommodations to contact them at joinus@home-made.com.

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Home Made

Changing the way Britain (and soon many others) rents and lets homes. #proptech

Real Estate
Industry
51-200
Employees
2016
Founded Year

Mission & Purpose

Home Made is a company that operates in the real estate and property management sector, offering services related to property rentals and management. Their ultimate goal is to simplify and improve the residential rental experience for both landlords and tenants. Home Made's purpose revolves around providing a digital platform and services that streamline the rental process, enhance transparency, and reduce friction in the property rental market. Through their innovative technology and customer-focused approach, they aim to make renting a property more efficient, transparent, and accessible for individuals and landlords, ultimately creating a better rental experience for all parties involved.

Culture & Values

  • Customer-Centric

    We always do what’s right for our customers. We care about delivering the best customer experience, catering for their needs.

  • Impactful

    We deliver the best sustainable results. We are passionate about the impact we make. We remain humble and continuously strive to improve.

  • Drive Change

    We define the future. We are bold, tenacious, with a sense of purpose and urgency. We are on a mission to fix renting for good.

  • One Team

    We are supportive team members, putting team above self. Diversity and inclusion is at the core of our collaboration, everyone has a right to be heard and the obligation to speak up.

  • Integrity

    We are honest, trustworthy, and transparent in all that we do – internally or externally. No politics or hidden agendas, our teams are here to do the right thing, at all times.

Benefits

  • Gym

    Access to our on site gym - bike, weights and PT available.

  • Day off on your Birthday!

    Birthdays are important for some, but not for all - either way we want you to take some time off to celebrate or relax!

  • Social Events

    Join multiple social events at Home Made, ranging from our seasonal parties, to weekly happy hour and ad hoc sporting events.

  • Professional Development

    We provide constant opportunities to learn and develop at Home Made, including core trainings, lunch & learns, as well as mentoring and buddy connects.

  • Perks at Work

    Employees have full access to Perks at Work - lots of opportunities to save with discounts across the board, from cinema tickets, to shopping and much more!

  • Parental Support

    Enhanced maternity and paternity leave.

  • Sabbatical

    Sometimes a short break isn't enough, Home Made offers sabbaticals after 2 years tenure for those looking for an extended break.