Licensed Assistant Manager-Montreal,QC-LensCrafters

LensCrafters

Oct 11

Applications are closed

Job
Full-time
Junior Level
Customer Relations
Sales & Business Development
Montréal

Requirements

High School graduate or equivalent
Current & valid state Opticianry license
1+ year(s) management/supervisory experience with direct reports
Knowledge of retail operations, processes & policies
Strong basic math skills
Familiarity with cash register, computers & calculators
Must have a strong command of the English language for all written correspondence & oral communication
Strong communicator & listener
Demonstrated high-level of selling skills
Proven ability to problem solve

Responsibilities

Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
Partners with store manager to lead a team through strong knowledge & skills.
Provides training & guidance to team members.
Delivers clear & constructive feedback in a timely manner.
Informs store manager of any situation that may require any development or disciplinary action of others.
Supports recruiting, helps select high caliber team & creates talent pipeline.
Follows guidelines to optimally staff store.
Shows great pride in the store appearance & executes visual directives.
Strives to maintain positive working relationship with doctors.
Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
Performs & understands administrative duties.
Maintains a safe working environment for all.
Works a flexible schedule, including nights & weekends.
Under current & valid state Opticianry license perform the following:
Provides expertise & product knowledge on lens choices based on the patient’s vision needs & doctor prescription.
Adjusts &/or repairs eyewear.
Presents and dispenses eyewear & creates a lasting impression.
Performs accurate digital measurements.

FAQs

What is the location of the Licensed Assistant Manager position?

The position is located in Montreal, QC at LensCrafters.

Is this a full-time or part-time role?

This is a full-time role.

What are the key responsibilities of the Licensed Assistant Manager?

Key responsibilities include delivering quality improvement to meet key performance indicators, supporting the store manager, providing training to team members, and ensuring compliance with company policies and procedures.

What qualifications are required for this position?

The required qualifications include a high school diploma or equivalent, a current and valid state Opticianry license, and at least one year of management or supervisory experience with direct reports.

Is prior experience in retail or customer service preferred?

Yes, previous experience in a leadership position within the retail and customer service industry is preferred.

What kind of benefits does LensCrafters offer?

Benefits may include competitive pay, healthcare, retirement savings, paid time off, vacation, and various employee discounts.

Are there opportunities for career development in this role?

Yes, by joining the team, you will learn more about the optical industry and develop customer service and sales techniques that can help you progress in your career.

Will I need to work evenings and weekends?

Yes, this position requires a flexible schedule that includes nights and weekends.

Is there any support for employees with disabilities?

Yes, EssilorLuxottica provides reasonable accommodations for individuals with disabilities in the application and hiring processes, upon request.

What qualities are important for a successful Licensed Assistant Manager?

Important qualities include strong communication and listening skills, problem-solving abilities, and demonstrated selling skills.

LensCrafters

Retail & Consumer Goods

Industry

10,001+

Employees

1983

Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.