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Licensed Optician-Hamilton, ON-LensCrafters

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Hamilton

AI generated summary

  • You must be a high school graduate with state licensure, optical dispensing experience, strong customer service skills, basic math skills, and familiarity with technology and retail.
  • You will welcome customers, fit eyewear, record measurements, assist with prescriptions, ensure customer satisfaction, manage time effectively, and maintain store appearance and safety standards.

Requirements

  • High School graduate or equivalent
  • State Licensure
  • Optical dispensing experience
  • Strong customer service skills: communicator, listener & team builder
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills – ability to use & carry an iPAD/tablet
  • Familiarity with POS, computers & calculators
  • Embrace new technology & change
  • Previous customer service & retail experience

Responsibilities

  • Welcome all customers, set expectations with customers
  • Custom fit glasses & precisely place prescription in lenses
  • Acts as a leader in optical acumen
  • Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
  • Assists team with complex product needs & prescriptions
  • Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
  • Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
  • Ability to multi-task, prioritize & manage time with competing priorities
  • Strive to achieve exceptional results on Brand KPIs & competencies
  • Take pride in store appearance, help to keep store clean, attractive & organized
  • Inform management of safety opportunities; demonstrates safe work practices
  • Resourceful, self-motivated with a desire for continual learning, improvement & results
  • Adhere to company policies & procedure, including discounts, promotions & inventory management

FAQs

What is the job title for this position?

The job title is Licensed Optician.

Where is this position located?

This position is located in Hamilton, ON at LensCrafters.

What type of employment is offered for this position?

This position is offered as a Full-Time employment opportunity.

What are the primary responsibilities of a Licensed Optician at LensCrafters?

The primary responsibilities include welcoming customers, custom fitting glasses, taking and recording measurements, assisting with complex product needs, and ensuring exceptional customer service.

What are the basic qualifications required for this position?

The basic qualifications include being a high school graduate or equivalent, having state licensure, optical dispensing experience, strong customer service skills, and basic math skills.

Are there preferred qualifications for this role?

Yes, previous customer service and retail experience are preferred qualifications for this role.

What kind of training will I receive if I join the LensCrafters team?

You will learn about the optical industry while developing customer service and sales techniques needed for career growth.

What kind of benefits and rewards can I expect?

The benefits may include healthcare, retirement savings, paid time off/vacation, various employee discounts, and a competitive bonus and/or commission plan.

How does LensCrafters ensure a supportive work environment?

LensCrafters provides reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

Is a background check required for this position?

While the job description does not explicitly mention background checks, it is common for positions in retail to require one.

Does LensCrafters offer equal employment opportunities?

Yes, LensCrafters is an Equal Opportunity Employer and considers all qualified applicants regardless of various protected characteristics.

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.