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Lifeguard

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Mandarin Oriental Hotel Group

14d ago

  • Job
    Full-time
    Junior Level
  • Sports & Fitness
    Facilities Management
  • Dubai

AI generated summary

  • You must have a senior school qualification, UAE-recognized lifesaving certification, 1 year lifeguard experience, strong English skills, and excellent customer service and interpersonal abilities.
  • You will ensure pool safety, provide emergency care, maintain cleanliness, assist guests, attend training, and adhere to hotel policies while promoting a professional and welcoming environment.

Requirements

  • Senior School qualification or equivalent is a must
  • Certified lifesaving and lifeguarding, recognized by the UAE
  • Minimum 1 year of experience working as a lifeguard
  • Previous experience working in a 5-star hotel environment will be an advantage
  • Previous experience working in the Middle East Region is an advantage
  • Clear communication; effective verbal and written communication skills in English
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
  • Mature and outgoing personality with excellent interpersonal skills

Responsibilities

  • It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  • It is part of your role and your responsibility to fully support all learning and development activities.
  • Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
  • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  • Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  • Mandarin Oriental Downtown, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  • Act as a hotel ambassador at all times.
  • To carry out any additional duties requested by management, related to hotel operational activities.
  • Maintain constant surveillance of guests at the pool area.
  • Act immediately and appropriately to secure safety of all guests in the event of emergency.
  • Provide emergency care and treatment as required until the arrival of emergency medical services.
  • Presents professional appearance and attitude at all times and maintain a high standard of guest service.
  • Perform various limited maintenance duties as per guidelines to maintain a clean and safe pool facility.
  • Must have attention to detail and be able to arrange items as per standards.
  • Assist with cleaning of pool area outside of operating hours and ensure all standards are maintained throughout the day.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Fitness & Wellness Manager.
  • Able to courteously interact and answer all spa & wellness and hotel related questions with guests.
  • Assist in the smooth flow of the guests’ journey throughout the day.
  • Proactively offer assistance to all guests when necessary.
  • Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound and Sustainable standards are implemented and monitored within the spa & wellness.
  • Attend daily and monthly meetings when necessary.
  • Must attend all training courses as deemed necessary, and must adhere to training as set down by the Fitness & Wellness Manager.

FAQs

What is the main responsibility of a Lifeguard at Mandarin Oriental Downtown, Dubai?

The main responsibility of a Lifeguard is to maintain a safe environment for guests to enjoy swimming without the risk of injury, ensuring compliance with safety standards and responding to emergencies effectively.

What qualifications are required to apply for the Lifeguard position?

Candidates must have a Senior School qualification or equivalent, be certified in lifesaving and lifeguarding recognized by the UAE, and have a minimum of 1 year of experience working as a lifeguard.

Is previous experience in a 5-star hotel environment advantageous?

Yes, previous experience working in a 5-star hotel environment is considered an advantage when applying for the Lifeguard position.

What are the working hours for the Lifeguard role?

The specific working hours are not detailed in the job description, but Lifeguards are typically required to work during pool operating hours and may need to assist with cleaning outside of those hours.

What type of training will be provided to Lifeguards?

Lifeguards will receive training to ensure that all relevant legislation pertaining to Safe, Sound and Sustainable standards are implemented and monitored within the spa & wellness area.

What is the policy on harassment and discrimination at Mandarin Oriental?

Mandarin Oriental Downtown, Dubai has a zero tolerance policy on all forms of harassment or discrimination, and it is strictly forbidden to discriminate based on gender, disability, race, religion, nationality, or any other reason.

Are there opportunities for professional development in this role?

Yes, Lifeguards are required to attend training courses as deemed necessary, and are encouraged to support all learning and development activities related to their role.

How is the Lifeguard expected to interact with guests?

Lifeguards are expected to courteously interact with guests, answer questions related to spa & wellness and hotel services, and proactively offer assistance whenever necessary.

What is the importance of maintaining a professional appearance?

Maintaining a professional appearance and attitude is crucial for Lifeguards to deliver a high standard of guest service and act as representatives of the hotel brand at all times.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.