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Linux Desktop Support Associate

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Canonical

5d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    IT & Cybersecurity
  • Dresden
    Remote

AI generated summary

  • You need a technical degree, Linux experience, Ubuntu Desktop knowledge, basic troubleshooting skills, familiarity with Google tools, strong communication, and a willingness to travel.
  • You will provide remote technical support, onboard new employees, manage support cases, update the knowledge base, draft notices, prioritize tasks, and communicate with your team.

Requirements

  • Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Experience in a Linux based environment gained through university subjects or work experience
  • Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases
  • Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
  • Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
  • Familiarity with safely installing, uninstalling, reinstalling, and repartitioning machines running Ubuntu Linux and recovering broken installations
  • Understanding of Gmail, Google Calendar, Google Applications, and Single Sign-On.
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer facing job
  • Written and verbal English communication skills
  • Willingness to travel up to 4 times a year for internal events

Responsibilities

  • Work from your remote home office and provide technical support for employees.
  • Provide technical onboarding support for new employees.
  • Provide technical and infrastructure support during international events.
  • Be available to take ownership of new cases via telephone, email, and web.
  • Act as an internal customer advocate keeping them updated in a timely manner.
  • Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Contribute your findings to a common knowledge base and keep it up to date.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritise your work in order to accomplish the most important and urgent tasks first.
  • Keep on learning as our products and services grow and evolve.
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely.
  • Identify and suggest any opportunities to provide a better service.

FAQs

Is this position suitable for entry-level candidates?

Yes, this position is designed for entry-level technologists with a passion for Linux and customer success.

What will my main responsibilities be as a Linux Desktop Support Associate?

Your main responsibilities will include providing technical support, onboarding new employees, managing support cases, and contributing to the knowledge base.

What skills are required for this role?

Required skills include experience in a Linux-based environment, knowledge of Ubuntu Desktop, basic troubleshooting, and strong written and verbal English communication skills.

Will I need to travel for this position?

Yes, you should be willing to travel up to four times a year for internal events.

What benefits are offered for this role?

Benefits include a fully remote working environment, a personal learning and development budget, annual compensation review, parental leave, and employee assistance programs.

What kind of environment does Canonical support?

Canonical supports a remote-first work environment, having been fully remote since 2004.

Is customer support experience preferred for this role?

Yes, customer support experience is a plus, although not required.

How often will my performance be reviewed?

There is an annual compensation review to assess performance and align it with company standards.

Will I have opportunities for professional development?

Yes, Canonical offers a personal learning and development budget of 2,000 USD per annum to support your growth.

Are there opportunities for advancement in this role?

Yes, as you gain experience and expand your skills, there may be opportunities for advancement within the company.

Enterprise open source, secured and delivered by the publisher of Ubuntu.

Technology
Industry
501-1000
Employees
2004
Founded Year

Mission & Purpose

Canonical is a technology company known for developing and supporting Ubuntu, a popular open-source operating system. The company focuses on providing reliable, secure, and cost-effective solutions for cloud computing, IoT, and containers. By leveraging open-source technologies, Canonical aims to enable innovation and digital transformation for businesses and developers worldwide. The company is committed to ensuring high performance and scalability, promoting the adoption of open-source software, and fostering a global community of users and contributors.

Benefits

  • Remote working

    Canonical has been a fully distributed organisation since its origin in 2004. Digital collaboration allows us to enjoy our home environment and work with the best in the world in our domain. We meet each other at least twice per year during in-person sprints to nurture cross-team relationships.

  • We build trust

    Zero commute means more time for the things you enjoy. At the same time, we have very high expectations of commitment and independent execution. We invest in people who are self-driven, motivated and highly organised. We take our responsibility for the most critical elements of open infrastructure very seriously, and we are committed to quality in every aspect of our product and services.

  • We engineer excellence

    We aspire to lead on the global stage. There’s no other way to describe it than hard work, hard challenges and hard competition. You will need to show that you can compete in deeply challenging intellectual fields. Your colleagues are aiming for the top, and they depend on you to set the same standard in your area of responsibility. That’s tough but incredibly satisfying. We value those who take ownership of their area and take opportunities to be exceptional.

  • We travel

    We optimise our team structure for time zone overlap. Collaboration and inspiration takes time to fully develop but leadership at Canonical means building cross-team relationships. We nurture those relationships through regular global summits which bring diverse teams or their leaders together. We host these events around the world to discover great places to explore and appreciate in the process. Team events have taken place in Vancouver, Brugge, New York, Budapest, Orlando, Cape Town, Warsaw, Seoul, Paris, Portland, Lyon, London, Toronto and many more.