FAQs
Is this position suitable for entry-level candidates?
Yes, this position is designed for entry-level technologists with a passion for Linux and customer success.
What will my main responsibilities be as a Linux Desktop Support Associate?
Your main responsibilities will include providing technical support, onboarding new employees, managing support cases, and contributing to the knowledge base.
What skills are required for this role?
Required skills include experience in a Linux-based environment, knowledge of Ubuntu Desktop, basic troubleshooting, and strong written and verbal English communication skills.
Will I need to travel for this position?
Yes, you should be willing to travel up to four times a year for internal events.
What benefits are offered for this role?
Benefits include a fully remote working environment, a personal learning and development budget, annual compensation review, parental leave, and employee assistance programs.
What kind of environment does Canonical support?
Canonical supports a remote-first work environment, having been fully remote since 2004.
Is customer support experience preferred for this role?
Yes, customer support experience is a plus, although not required.
How often will my performance be reviewed?
There is an annual compensation review to assess performance and align it with company standards.
Will I have opportunities for professional development?
Yes, Canonical offers a personal learning and development budget of 2,000 USD per annum to support your growth.
Are there opportunities for advancement in this role?
Yes, as you gain experience and expand your skills, there may be opportunities for advancement within the company.