FAQs
What is the primary responsibility of a Linux Desktop Support Associate at Canonical?
The primary responsibility is to deliver an outstanding technical support experience to employees and customers, managing cases from problem qualification to full resolution.
Is this position suitable for entry-level candidates?
Yes, this position is designed for entry-level technologists who have a passion for Linux and Customer Success.
What type of educational background is preferred for this role?
A Bachelor’s degree or equivalent four-year degree in a technical field, such as Computer Science, MIS, or Electrical Engineering, is preferred.
What level of experience is required with Linux?
Basic experience in a Linux-based environment, including knowledge of installation, troubleshooting, and configuration of recent Ubuntu Desktop releases, is required.
What tools or software should candidates be familiar with?
Candidates should have basic desktop Linux usage skills, familiarity with Gmail, Google Calendar, Google Applications, and an understanding of Single Sign-On.
Will I be required to travel for this position?
Yes, there may be a need to travel up to four times a year for internal events.
What types of support will I provide?
You will provide technical onboarding support for new employees, manage technical support cases, and provide support during international events.
Are there opportunities for professional development in this role?
Yes, Canonical offers a personal learning and development budget of $2,000 per annum to help employees grow professionally.
Is customer support experience beneficial for this role?
Yes, customer support experience is a plus but not required.
What is Canonical's stance on diversity and inclusion?
Canonical is committed to fostering a workplace free from discrimination and values diverse experiences, perspectives, and backgrounds.