FAQs
What is the job title for this position?
The job title is Linux Desktop Support Associate.
Is this role entry-level?
Yes, this position is intended for entry-level technologists with a passion for Linux and customer success.
Where will this role be based?
This role will be based remotely in the EMEA and Americas regions.
What are the main responsibilities of a Linux Desktop Support Associate?
Responsibilities include delivering technical support for employees, providing onboarding support for new employees, managing support cases, and contributing to a knowledge base.
What qualifications are needed for this role?
A Bachelor's degree or equivalent in a technical field is preferred, along with experience in a Linux-based environment.
What kind of Linux knowledge is required?
Required knowledge includes the installation, troubleshooting, and basic configuration of recent Ubuntu Desktop releases.
Are there any programming skills that would be beneficial for this role?
Yes, some knowledge of programming languages such as bash, python, Perl, Ruby, Javascript, C or C++, and Go would be beneficial.
Is customer support experience a plus for this position?
Yes, prior customer support experience is considered a plus.
Will travel be required for this role?
Yes, there may be a requirement to travel up to 4 times a year for internal events.
What benefits does Canonical offer?
Benefits include a fully remote working environment, a personal learning and development budget of 2,000 USD per annum, annual compensation review, recognition rewards, parental leave, and employee assistance programs.
Does Canonical support diversity and equal opportunity in the workplace?
Yes, Canonical is an equal opportunity employer and promotes a workplace free from discrimination.
How often will the salary be reviewed?
There will be an annual compensation review.
Is there room for professional development in this position?
Yes, there is a personal learning and development budget to support professional growth.
What tools or technologies should candidates be familiar with?
Familiarity with Gmail, Google Calendar, Google Applications, and Single Sign-On is required.
How does the company handle support requests?
Support requests should be handled in accordance with the Service Level Agreement (SLA) and with a focus on maximizing customer satisfaction.