FAQs
Is this job a remote position?
No, this is not a remote position; it requires working from one of our many store-front locations.
What are the primary responsibilities of a Live Chat Agent?
The primary responsibilities include offering courteous and personalized service via chat, email, or phone, processing product return requests, following up on orders, and managing tasks simultaneously.
What qualifications are necessary for this position?
Candidates should be able to promote excellence in customer service, be willing to travel to various store locations, have experience in Live Chat, Zendesk, or Shopify (which is an asset), and bilingualism in English and French is a plus.
Is retail experience required for this job?
While retail experience is an asset, it is not explicitly required for the position.
What benefits does The Brick offer to employees?
The Brick offers a flexible and comprehensive benefits package that includes health, dental, and paramedical services, a competitive remuneration package, career progression potential, employee discounts, and opportunities for personal and professional development.
How can I apply for the Live Chat Agent position?
To apply, contact the recruitment team at careers@thebrick.com, attach your CV, and explain why you would be a great fit for The Brick.
Is bilingualism an asset for this role?
Yes, being bilingual in English and French is considered an asset for this position.
How does The Brick support employees with disabilities during the application process?
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. Candidates can inform the hiring manager or reach out to hrhires@thebrick.com for accommodations.