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LLP - Carrier Manager

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DHL

5d ago

  • Job
    Full-time
    Senior Level
  • Logistics
  • Valencia

AI generated summary

  • You must be fluent in English, have logistics certification, 5+ years in freight forwarding, supplier management experience, strong customer relations, and a record of service improvement in LLP operations.
  • You will manage carrier selection, ensure KPI compliance, develop partnerships, oversee onboarding, and align carrier strategy with procurement activities.

Requirements

  • English Skills Fluent
  • Diploma/ Certificate in Logistics/ Freight Forwarding
  • Supplier Management; Carrier Management and /or Supplier Relationship management programs
  • At least 5 years Management experience in Freight Forwarding and or a logistics environment experience multi modal transport operations (Courier, Road, Air & Sea), freight forwarding - DGF / Express / Freight
  • Customer relationship management skills
  • Senior Account Management experience
  • Demonstrable record of service improvement through innovation
  • Experience in LLP operations in Supply Chain division

Responsibilities

  • Working closely with LLP Operations, Planning, central PCM teams and the customer to identify and secure the most suitable, cost effective mode of transportation service provider for each country, region and lane.
  • To assume account responsibility to ensure KPI's for carriers are recorded and reported accurately and to support the development of effective corrective actions plans to achieve this in a timely manner.
  • Responsible for ensuring KPI reports are shared with carriers on the regularity agreed locally and for establishing a carrier partnership review process.
  • Responsible for the identification and development of new carriers to ensure capacity, cost competitive and service delivery.
  • Ensure that carriers go through the LLP approval process and are 100% compliant with LLPs and customers compliance requirements, including but not limited to: H Quality; Security; Operational and Corporate compliance and are on-boarded in line with LLP contractual obligations.
  • Responsibility for ensuring carriers achieve contractual service requirements or to make compelling recommendations for replacing the nominated carrier.
  • Have ownership of the carrier strategy for the contract-Short, medium, long term objectives; feeding it and aligning to procurement activities.

FAQs

What is the primary responsibility of the Carrier Manager?

The primary responsibility of the Carrier Manager is to identify and secure the most suitable, cost-effective mode of transportation service providers for different countries, regions, and lanes while ensuring KPIs for carriers are met and reported accurately.

What qualifications are required for the Carrier Manager position?

A diploma or certificate in Logistics/Freight Forwarding is required, along with fluent English skills, at least 5 years of management experience in freight forwarding or logistics, and experience in supplier management and customer relationship management.

Is experience in multi-modal transport operations necessary for this role?

Yes, experience in multi-modal transport operations, including Courier, Road, Air, and Sea freight forwarding, is necessary for the Carrier Manager position.

Will the Carrier Manager be involved in developing new carrier partnerships?

Yes, the Carrier Manager will be responsible for identifying and developing new carriers to ensure capacity, cost competitiveness, and service delivery.

What kind of company culture can I expect at DSC Valencia?

DSC Valencia promotes a passionate and committed team environment that strives to make a relevant and important difference in the lives of both customers and employees.

Are there opportunities for innovation and service improvement in this role?

Yes, the Carrier Manager is expected to have a demonstrable record of service improvement through innovation.

Is the ability to manage customer relationships important for the Carrier Manager?

Yes, customer relationship management skills are a key requirement for the Carrier Manager role.

Does this role require ownership of the carrier strategy?

Yes, the Carrier Manager has ownership of the carrier strategy for the contract, including short, medium, and long-term objectives.

Is there a requirement for compliance management in this position?

Yes, the Carrier Manager is responsible for ensuring that carriers comply with all LLP and customer compliance requirements, including quality, security, and operational compliance.

What is the focus of the Carrier Manager in terms of KPI management?

The focus of the Carrier Manager in terms of KPI management is to ensure that KPIs for carriers are recorded, reported accurately, and that effective corrective action plans are developed to meet those KPIs in a timely manner.

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.