FAQs
What is the primary responsibility of the Director of Premium Sales and Service?
The primary responsibility is to ensure the long-term retention and growth of full season, membership, group, and hospitality package members, as well as manage customer accounts and meet sales and service performance goals.
What kind of experience is required for this position?
A minimum of five to ten years of direct business-to-business sales experience is required, preferably in premium seat sales, sponsorship, media, or sports marketing.
What educational background is preferred for candidates applying for this role?
A Bachelor’s degree in sports/entertainment management, business, or a related field is required.
Is there any expectation for networking and community involvement in this role?
Yes, the Director is expected to serve as the venue sales ambassador in the community, partnering with local organizations such as the Convention and Visitor’s Bureau and Chambers of Commerce.
What software platforms should candidates be familiar with?
Prior experience with Archtics and KORE/Salesforce.com is a plus.
What types of benefits does Live Nation offer to its employees?
Live Nation offers a range of benefits including health insurance, paid time off, a 401(k) program with company match, tuition reimbursement, and various family support programs.
How does Live Nation promote diversity in the workplace?
Live Nation aspires to build teams that reflect and support the fans and artists they serve, promoting an environment where everyone can be themselves and thrive, regardless of various protected characteristics.
What is the nature of the job environment for this role?
The job environment is dynamic and may involve high levels of pressure, especially while managing multiple sales accounts across various entertainment properties.
Is prior experience in customer service important for this role?
Yes, strong relationship building and networking skills are essential, as the role involves maintaining positive relationships with existing members and meeting their expectations.
Do we offer support for new parents?
Yes, we offer new parent programs, including caregiver leave and baby bonuses, as part of our family support benefits.