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Loan Servicing Representative

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  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Banking & Finance
  • Hyderabad, +1

Requirements

  • 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1 year of Loan IQ experience.
  • 1-2 years' experience in Loans, Lending, Mortgages, Payoffs or Loan IQ.
  • Candidates with Loan IQ experience will be highly preferred.
  • Acceptance to work in 6.30 PM to 3.30 AM shift.

Responsibilities

  • Support Loan Servicing functional area or processes
  • Identify opportunities to improve various areas within Loan Servicing and recommend solutions
  • Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
  • Perform moderately complex administrative, transactional, operational, or customer support tasks
  • Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
  • Receive direction from Loan Servicing supervisors
  • Escalate non-routine questions to experienced individuals
  • Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
  • Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
  • Provide guidance to less experienced peers

FAQs

What is the main responsibility of a Loan Servicing Representative at Wells Fargo?

The main responsibility is to support the Loan Servicing functional area or processes, including reviewing, researching, analyzing, and processing mortgage claims and inquiries.

What qualifications are required for this position?

A minimum of 2+ years of Loan Servicing experience and at least 1 year of Loan IQ experience are required.

Is experience in Loan IQ preferred for this position?

Yes, candidates with Loan IQ experience will be highly preferred.

What is the work shift for this role?

The position requires acceptance to work from 6:30 PM to 3:30 AM.

What types of inquiries will the Loan Servicing Representative handle?

They will handle written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans.

Will I receive guidance or direction in this role?

Yes, you will receive direction from Loan Servicing supervisors and may also provide guidance to less experienced peers.

What should I do if I have a non-routine question?

Non-routine questions should be escalated to experienced individuals for further assistance.

What is the company's stance on diversity and inclusion?

Wells Fargo values diversity, equity, and inclusion in the workplace and welcomes applications from all qualified candidates without regard to protected characteristics.

Are accommodations available for applicants with disabilities?

Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.

Does Wells Fargo maintain a drug-free workplace?

Yes, Wells Fargo maintains a drug-free workplace in accordance with their Drug and Alcohol Policy.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.