FAQs
What is the main responsibility of a Loan Servicing Representative at Wells Fargo?
The main responsibility is to support the Loan Servicing functional area or processes, including reviewing, researching, analyzing, and processing mortgage claims and inquiries.
What qualifications are required for this position?
A minimum of 2+ years of Loan Servicing experience and at least 1 year of Loan IQ experience are required.
Is experience in Loan IQ preferred for this position?
Yes, candidates with Loan IQ experience will be highly preferred.
What is the work shift for this role?
The position requires acceptance to work from 6:30 PM to 3:30 AM.
What types of inquiries will the Loan Servicing Representative handle?
They will handle written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans.
Will I receive guidance or direction in this role?
Yes, you will receive direction from Loan Servicing supervisors and may also provide guidance to less experienced peers.
What should I do if I have a non-routine question?
Non-routine questions should be escalated to experienced individuals for further assistance.
What is the company's stance on diversity and inclusion?
Wells Fargo values diversity, equity, and inclusion in the workplace and welcomes applications from all qualified candidates without regard to protected characteristics.
Are accommodations available for applicants with disabilities?
Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.
Does Wells Fargo maintain a drug-free workplace?
Yes, Wells Fargo maintains a drug-free workplace in accordance with their Drug and Alcohol Policy.