Loan Solutions Analyst

BNP Paribas

Jun 18

Applications are closed

Job
Full-time
Mid Level
Banking & Finance
Glasgow

Requirements

Good problem solving and analytical skills, attention to detail focused with strong time / deadline management.
Strong team player who shows initiative, accountability, and is able to self-motivate.
Good written and oral English skills in order to articulate technical issues associated to work area.
Computer literacy and a good knowledge of standard computer software and able to learn and utilise specialist applications appropriately.
Preferred:
Ability to read, understand, and interpret legal documentation
Understanding of loan trade documentation, transfer certificates, pricing letters etc.
Prior experience of loan administration and good understanding of the loans marke

Responsibilities

Act as a main contact for Client relationships on the Loan Solutions UK service delivery across the Loan Administrations platform.
Oversee the service delivery completed in Loan Solutions Portugal, ensuring the service is of a high standard and on time, monitoring in accordance with SLA and prevailing governance.
Completion and/or oversight checks of Loan Solutions service delivery.
Support senior colleagues as required in the provision of Collateral Administration services, client change, onboarding/offboarding activity and other general matters relating to the good functioning of the Department as required.
Manage any client queries or escalations ensuring appropriate actions are taken to resolve any service issues in a timely manner
Monitor the overall service provision and ensure that monthly MIS complete in Portugal is accurate and a true reflection of the service delivery
Apply existing policies and procedures and provide routine advice on their interpretation to clients. Create initial reports/analyses based on existing templates for review by more experienced colleagues.
Accountable for delivering personal targets and objectives to support the performance of the team under general guidance from more experienced colleagues.
Support the function by actively seeking opportunities to develop knowledge and expertise and to improve their understanding of the BNPP organisation both within the UK and more widely.
Refer more complex and technical issues to more senior colleagues for resolution and advice in a timely manner, to ensure clients receive the appropriate level of support and service.
Co-ordinate activity with other relevant Client Delivery departments and work streams to ensure the smooth delivery of operations processes and service levels in accordance with the established procedures and guidelines.
Maintain a full appreciation of the Loan Solutions service provided by LDO UK, understanding its impact and relevance and contributing to process improvement by future proofing issues
Working with Senior colleagues and IT Analysts to support the review of compliance calculations, ensuring they in line with governing documentation.
Producing and maintaining localised Policies and Procedures.
Support with training of new members of staff.
Adherence to bank policies and compliance requirements.

FAQs

What are the main responsibilities of a Loan Solutions Analyst?

The main responsibilities include overseeing the Loan Solutions service provided to clients, supporting Associates and AVPs, acting as the main UK based client contact for a portfolio of clients, and ensuring high standards of service delivery.

What is the primary focus of a Loan Solutions Analyst?

The primary focus is on Loan Administration and serving as the main contact for Loan Solutions Portugal to ensure high-quality service delivery to clients.

What is the role of a Loan Solutions Analyst in handling urgent and unresolved issues?

As an escalation point, the Loan Solutions Analyst represents a last resort in resolving urgent and unresolved issues for clients.

BNP Paribas

The bank for a changing world

Finance

Industry

10,001+

Employees

1848

Founded Year

Mission & Purpose

more than 190,000 employees, including more than 145,000 in Europe. BNP Paribas holds leading positions in its three major operating divisions: ⚆ Commercial, Personal Banking & Services for all the Group’s retail banking networks and several specialised businesses, including BNP Paribas Personal Finance and Arval; ⚆ Investment & Protection Services for savings, investment and protection solutions; ⚆ Corporate & Institutional Banking, which is focused on corporate and institutional clients. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and Investment & Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.