FAQs
What are the main responsibilities of a Lobby Lounge Manager at Hilton Dubai Palm?
The main responsibilities include managing Lobby Lounge operations, maintaining exceptional customer service, recruiting and training the team, managing guest queries, working within budgeted guidelines, developing menus, conducting monthly stock takes, driving sales, and ensuring compliance with health and safety regulations.
What qualifications are preferred for the Lobby Lounge Manager position?
A degree in a relevant area is preferred, along with experience in supervisory Food and Beverage roles, and a passion for delivering exceptional guest service.
What key skills are necessary for the Lobby Lounge Manager role?
Key skills include the ability to meet financial targets, comply with Food and Beverage brand standards, work under pressure, maintain excellent grooming standards, and demonstrate flexibility in various work situations.
Are there opportunities for professional development in this role?
Yes, there are opportunities for both team member and self-development, as the Lobby Lounge Manager is expected to train and develop the team.
How important is guest satisfaction in this position?
Guest satisfaction is paramount, and the Lobby Lounge Manager is responsible for evaluating satisfaction levels and focusing on continuous improvement to enhance the guest experience.
What kind of work environment can one expect at Hilton?
Hilton provides a supportive work environment that emphasizes teamwork, exceptional guest experiences, and a commitment to hospitality values, aiming to create remarkable experiences every day.
Is experience in food and beverage management required?
Yes, management or supervisory experience in Food and Beverage is a requirement for the Lobby Lounge Manager position.
Will the Lobby Lounge Manager be involved in developing menus?
Yes, the Lobby Lounge Manager will collaborate with other members of the Food and Beverage team to develop menus.
What measures are in place to ensure team communication?
The Lobby Lounge Manager is responsible for conducting communication meetings and generating post-meeting minutes to ensure effective team communication.