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Lobby Lounge Manager | Hilton Dubai Palm

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Hilton

17d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai

AI generated summary

  • You should have management experience, meet financial targets, uphold brand standards, work well under pressure, possess a relevant degree, and be passionate about exceptional guest service.
  • You will manage operations, ensure customer service excellence, train staff, handle guest queries, drive sales, develop menus, conduct stock takes, and maintain budgets and compliance.

Requirements

  • Management and/or supervisory Food and Beverage experience
  • Able to meet financial targets
  • Ability to comply with all Food and Beverage brand standards
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • Degree in relevant area
  • Passion for delivering exceptional levels of guest service

Responsibilities

  • Manage Lobby Lounge operations
  • Maintain exceptional levels of customer service
  • Recruit, manage, train and develop the Lobby Lounge team
  • Manage guest queries in a timely and efficient manner
  • Work within budgeted guidelines in relation to Food and Payroll
  • Drive sales to maximize budgeted revenue
  • Develop menus with other members of Food and Beverage team
  • Accountable for monthly stock takes
  • Incentivize team members to maximize sales and revenue
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Be environmentally aware
  • Assist other departments wherever necessary and maintain good working relationships
  • Comply with hotel security, fire regulations and all health and safety legislation

FAQs

What are the main responsibilities of a Lobby Lounge Manager at Hilton Dubai Palm?

The main responsibilities include managing Lobby Lounge operations, maintaining exceptional customer service, recruiting and training the team, managing guest queries, working within budgeted guidelines, developing menus, conducting monthly stock takes, driving sales, and ensuring compliance with health and safety regulations.

What qualifications are preferred for the Lobby Lounge Manager position?

A degree in a relevant area is preferred, along with experience in supervisory Food and Beverage roles, and a passion for delivering exceptional guest service.

What key skills are necessary for the Lobby Lounge Manager role?

Key skills include the ability to meet financial targets, comply with Food and Beverage brand standards, work under pressure, maintain excellent grooming standards, and demonstrate flexibility in various work situations.

Are there opportunities for professional development in this role?

Yes, there are opportunities for both team member and self-development, as the Lobby Lounge Manager is expected to train and develop the team.

How important is guest satisfaction in this position?

Guest satisfaction is paramount, and the Lobby Lounge Manager is responsible for evaluating satisfaction levels and focusing on continuous improvement to enhance the guest experience.

What kind of work environment can one expect at Hilton?

Hilton provides a supportive work environment that emphasizes teamwork, exceptional guest experiences, and a commitment to hospitality values, aiming to create remarkable experiences every day.

Is experience in food and beverage management required?

Yes, management or supervisory experience in Food and Beverage is a requirement for the Lobby Lounge Manager position.

Will the Lobby Lounge Manager be involved in developing menus?

Yes, the Lobby Lounge Manager will collaborate with other members of the Food and Beverage team to develop menus.

What measures are in place to ensure team communication?

The Lobby Lounge Manager is responsible for conducting communication meetings and generating post-meeting minutes to ensure effective team communication.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay