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Logistic Technician

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Microsoft

6d ago

  • Job
    Full-time
    Junior Level
  • Logistics
    IT & Cybersecurity
  • Johannesburg

AI generated summary

  • You need a high school diploma, 1+ year in IT logistics, ability to pass security checks, and 2+ years' experience with heavy-load equipment in a large corporation.
  • You will manage warranty claims, track inventory, escalate issues, perform data destruction, ensure compliance, and maintain accurate records while embodying company culture and values.

Requirements

  • High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field.OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • 2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporationOR equivalent experience.

Responsibilities

  • Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
  • Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices. This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process.
  • Leverage process knowledge and best judgment to complete tasks with minimal direct supervision.
  • Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
  • Maintains and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
  • Ensures detailed physical inventory tracking and staging.
  • Help to reconcile and report inventory discrepancies.
  • Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
  • Notifies management about ordering stock shortages. Escalates any issues to management.
  • Comply with security and data management policies.
  • Embody our culture and values.

FAQs

What are the primary responsibilities of a Logistic Technician at Microsoft?

The primary responsibilities include performing cycle audits, coordinating deliveries, managing warranty claims, maintaining inventory systems, ensuring data destruction of devices, and complying with security policies.

What qualifications are required to apply for the Logistic Technician position?

A High School Diploma and at least 1 year of experience in warehouse/supply chain in an IT environment or a related field are required.

Is previous experience in logistics necessary for this role?

While it's not strictly necessary, having experience in logistics, inventory management, or a related field is preferred.

What does the background check process entail for this position?

Candidates must pass the Microsoft Cloud background check upon hire/transfer and then every two years thereafter to meet Microsoft and customer security requirements.

What skills are necessary for success in this position?

Essential skills include strong organizational skills, attention to detail, ability to work independently, knowledge of inventory management systems, and the ability to communicate effectively with suppliers and management.

Are there opportunities for professional development in this role?

Yes, Microsoft offers training, Career Rotation Programs, and professional certifications to help employees grow in their roles.

Is there a physical aspect to the Logistic Technician role?

Yes, the role may require operating heavy-load movement equipment such as forklifts and pallet jacks.

What is the work culture like at Microsoft?

Microsoft fosters a culture of inclusion, growth mindset, respect, integrity, and accountability, allowing employees to thrive both at work and beyond.

Are there opportunities for advancement in the Logistic Technician position?

Yes, the position allows for career advancement through training and development provided by Microsoft.

Can individuals with disabilities apply for this position?

Yes, Microsoft is an equal opportunity employer, and accommodations are available for applicants with disabilities during the application process.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.