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Logistics Claims Specialist

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Roche

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Johannesburg

AI generated summary

  • You need NQF 5/6 in logistics, 3-5 years in customer experience, ERP knowledge, strong teamwork, communication skills, and analytical abilities for problem-solving and report creation.
  • You will manage logistics claims and returns, reduce freight costs, resolve customer queries, build relationships with customers and 3PLs, and ensure compliance with legal and ethical standards.

Requirements

  • NQF 5/6 in logistics or similar
  • 3 to 5 years in customer experience in logistics or similar
  • ERP system knowledge
  • Customer experience
  • 3PL interface ability
  • Teamwork and collaboration
  • Accuracy, analytical thinking and problem solving skills
  • Good communication (verbal and written) skill, planning, organising and prioritising
  • Technical and business expertise, report creation

Responsibilities

  • Logistics Claims Management: processing returns by receiving the notification, identifying the solution, securing authorization to proceed and implementing. Resolving abnormal returns by identifying the issue and implementing the corrective action and updating the system and facilitating the credit movement of the stock.
  • Cost Management and Reporting: Reducing Logistics Claims freight costs by agreed or set targets per period. Internal and external reporting on Logistics Claims, tracking of trends and building actionable insights.
  • Customer query administration: Resolving customer queries and logistics claims and reporting report pricing issues
  • Relationship Management: Developing an in-depth knowledge and understanding of the customer and 3PL’s systems, processes, key performance indicators and ways of working in order to drive an efficient claims process.
  • Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue.

FAQs

What is the main responsibility of a Logistics Claims Specialist at Roche?

The main responsibility is to process, track, and reduce domestic market logistics claims, handling claims for lost or damaged shipments and identifying their root causes.

What qualifications are required for this position?

The position requires an NQF 5/6 in logistics or a similar field and 3 to 5 years of experience in customer experience within logistics or a similar industry.

Is ERP system knowledge necessary for this role?

Yes, knowledge of ERP systems is essential for the Logistics Claims Specialist position.

What skills are recommended for this role?

Recommended skills include customer experience, 3PL interface ability, teamwork and collaboration, accuracy, analytical thinking, problem-solving skills, good communication skills, and technical and business expertise in report creation.

What type of reporting will the Logistics Claims Specialist handle?

The specialist will handle internal and external reporting on logistics claims, track trends, and create actionable insights to reduce freight costs.

How does Roche promote diversity and inclusion in the workplace?

Roche fosters diversity, equity, and inclusion by representing the communities they serve and believes that understanding diverse healthcare needs is key to their success.

Where is Roche Diagnostics South Africa located?

Roche Diagnostics South Africa is based in Midrand, Johannesburg, with offices throughout Southern Africa and Sub-Sahara Africa.

What is the company culture like at Roche?

Roche values innovation, curiosity, and diversity and emphasizes the importance of teamwork and collaboration among its employees.

Does the Logistics Claims Specialist engage in customer query administration?

Yes, the specialist will be responsible for resolving customer queries and logistics claims, including reporting pricing issues.

What is Roche's commitment to ethical and compliance responsibilities?

Roche expects employees to know their legal and compliance responsibilities and to proactively raise questions and concerns regarding any ethical or compliance issues they encounter.

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Roche

Doing now what patients need next.

Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).