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Logistics Specialist

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SITA

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Delhi

AI generated summary

  • You need 2-3 years in customer service, supplier management, and ICT. Familiarity with import/export processes and freight forwarding is a plus.
  • You will manage service performance metrics, analyze feedback, prepare reports, improve operations, and support supplier management to enhance service levels and compliance.

Requirements

  • 2-3 years experience in customer service preferably in a global organization and service provider environment
  • 2-3 years experience in supplier management or similar function
  • 2-3 years experience in ICT or Services industry
  • Good understanding of Import & export process
  • Freight forwarding industry experience good to have

Responsibilities

  • Ensure the execution of and participate in the operational reviews of the SITA governance model
  • Own and keep current the inventory of all service performance metrics and process documentation in line with SITA standard
  • Identify and promote opportunities to continuously improve operational and process performance
  • Gather performance data requirements against agreed supplier service levels
  • Prepare and distribute reports to internal and external stakeholders
  • Analyze internal and external feedback surveys to highlight trends areas of strength and weaknesses and ensure that this is given adequate visibility in SITA
  • Identify and promote opportunities to continuously improve contractual relationships
  • Provide statistical performance analyses either cross sectional or time series
  • These statistics are to demonstrate compliance with contracted SLA's but also to demonstrate productivity levels and to provide data for external benchmarks
  • Act as corporate point of contact to support the SITA territory teams in their management of 3rd party suppliers with the objective to set the rules and framework for regional suppliers' management
  • Drive service level improvements and monitor supplier performance trends in all operational areas in coordination with operational owners

FAQs

What is the primary role of a Logistics Specialist at SITA?

The primary role of a Logistics Specialist at SITA is to assist in the design, negotiation, and management of SLAs with suppliers, while enhancing the operational performance of those suppliers in alignment with SITA's strategy.

What are the key responsibilities of this position?

Key responsibilities include conducting operational reviews, maintaining service performance metrics, gathering performance data, preparing reports, analyzing feedback, and driving service level improvements.

What qualifications or experience are required for this role?

Candidates should have 2-3 years of experience in customer service, supplier management, and the ICT or services industry, along with a good understanding of import and export processes. Experience in the freight forwarding industry is a plus.

Is there a requirement for travel in this position?

The job description does not explicitly mention travel requirements, but it does indicate potential collaboration with regional supplier management, which may require some level of travel depending on specific situations.

What kind of professional development opportunities are offered?

SITA offers professional development through training platforms, including LinkedIn Learning, to support skill enhancement and career growth.

Does SITA provide flexible working options?

Yes, SITA provides flexible working options, including the ability to work from home up to 2 days per week and the flexibility to work from various locations around the world for up to 30 days a year.

What employee wellbeing programs are available?

SITA offers an Employee Assistance Program (EAP) for support 24/7, as well as Champion Health, a personalized wellbeing platform available for employees and their dependents.

Is SITA an equal opportunity employer?

Yes, SITA is an Equal Opportunity Employer and values a diverse workforce, actively encouraging women, aboriginal people, members of visible minorities, and persons with disabilities to apply and self-identify in the application process.

SITA

Dedicated and committed to the air transport industry

Consulting
Industry
1001-5000
Employees

Mission & Purpose

SITA operates in the aviation industry, providing IT and communication solutions for airports, airlines, and air transport companies. Their services include airport management systems, passenger processing solutions, baggage handling systems, and air traffic management solutions. SITA's ultimate goal is to enhance the efficiency, safety, and overall passenger experience in air travel through innovative technology solutions. Their purpose revolves around facilitating seamless communication and data sharing within the aviation industry, enabling airports and airlines to optimise their operations, improve customer service, and ensure a smooth travel experience for passengers. SITA aims to be a trusted partner in the aviation sector, driving digital transformation and technological advancements to shape the future of air travel.

Benefits

  • Lifestyle

    We provide you with access to the medical care you need, life insurances and competitive retirement savings to help prepare for the future.

  • Live a healthy life

    We actively encourage a healthy lifestyle, offering location-based initiatives, like exercise or stress relief classes, to our global employee assistance program.

  • Enjoy quality time

    With our generous vacation and leave provisions, you’ll be able to take time away from the office to recharge, spend time with family or pursue personal interests.

  • Care for your family

    We support you and your loved ones through various stages of life, with parental and adoption leaves as well as information, resources and care programs.

  • Our Employee Assistance Program

    The service is there for you and your family, any time, with real, practical help. It supports your mental, physical, social, and financial well-being, whether you're thinking about quitting smoking, eating healthier, struggling with stress or anxiety, or you could use some help managing a big change or challenge in your life. You can turn to the EAP for support and strategies from an expert advisor or a referral to a counseling.