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Loro Piana, Assistant Client Advisor - Madison Ave.

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Loro Piana

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • New York City

AI generated summary

  • You need 2+ years of luxury retail sales/support experience, proficiency in Microsoft Office/SAP, attention to detail, teamwork skills, and ability to lift 40 pounds.
  • You will elevate the client experience by providing exceptional assistance, building relationships, promoting new products, maintaining store displays, and supporting CRM initiatives to boost sales and ensure seamless operations.

Requirements

  • 2+ years of sales or sales support experience, preferably in a luxury retail environment.
  • Proficient in Microsoft Office, SAP, and other digital tools.
  • Excellent attention to detail, customer service, and teamwork skills.
  • General knowledge of sales, operations, and inventory.
  • Ability to lift and move up to 40 pounds.

Responsibilities

  • Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
  • Support the sales team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
  • Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
  • Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
  • Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
  • Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
  • Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
  • Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

FAQs

What is the primary focus of the Assistant Client Advisor role at Loro Piana?

The primary focus of the Assistant Client Advisor role at Loro Piana is to provide exceptional support to the sales team, enhance the client experience, build meaningful client relationships, and assist with various operational tasks to contribute to the overall success of key business objectives.

What qualifications are required for the Assistant Client Advisor position at Loro Piana?

Qualifications for the Assistant Client Advisor position at Loro Piana include 2+ years of sales or sales support experience, proficiency in Microsoft Office, SAP, and other digital tools, excellent attention to detail, customer service, and teamwork skills, general knowledge of sales, operations, and inventory, and the ability to lift and move up to 40 pounds.

What benefits and perks are offered to employees at Loro Piana?

Loro Piana offers a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, Headspace mental health support, generous product discount, exclusive LVMH discounts, and other tailored perks to support the well-being and growth of employees.

What is the expected salary range for the Assistant Client Advisor position at Loro Piana?

The published salary range for the Assistant Client Advisor position at Loro Piana is $20 to $23 USD per hour. However, Loro Piana reserves the right to pay outside of this range based on expertise, performance, and tenure.

Retail & Consumer Goods
Industry
1001-5000
Employees
1924
Founded Year

Mission & Purpose

Loro Piana operates in the luxury goods industry making uncompromised quality its mission and offering a complete selection of ready-to-wear, accessories and gifts made in Italy with the finest raw materials. It reaches its customers through a global retail network, on loropiana.com and in select specialty stores. Loro Piana boasts six generations of experience in the production of top-end textiles and is an industry leader, thus guaranteeing a total control of all manufacturing processes.