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Loro Piana, Assistant Client Advisor - San Francisco

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Loro Piana

19d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • San Francisco

AI generated summary

  • You should have 2+ years luxury retail sales experience, strong digital skills, attention to detail, customer service focus, and ability to lift 40 pounds.
  • You will support the sales team, maintain product knowledge, build client relationships, promote new products, assist with CRM, manage store displays, and provide operational support for a luxury fashion brand in San Francisco.

Requirements

  • 2+ years of sales or sales support experience, preferably in a luxury retail environment.
  • Proficient in Microsoft Office, SAP, and other digital tools.
  • Excellent attention to detail, customer service, and teamwork skills.
  • General knowledge of sales, operations, and inventory.
  • Ability to lift and move up to 40 pounds.

Responsibilities

  • Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
  • Support the sales team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
  • Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
  • Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
  • Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
  • Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
  • Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
  • Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

FAQs

What is the general purpose of the Assistant Client Advisor position at Loro Piana?

The general purpose of the Assistant Client Advisor position is to provide support to the sales team in order to ensure an elevated shopping experience for clients. This includes assisting with client inquiries, utilizing product expertise, managing transactions, and performing various operational tasks to contribute to key business objectives.

Retail & Consumer Goods
Industry
1001-5000
Employees
1924
Founded Year

Mission & Purpose

Loro Piana operates in the luxury goods industry making uncompromised quality its mission and offering a complete selection of ready-to-wear, accessories and gifts made in Italy with the finest raw materials. It reaches its customers through a global retail network, on loropiana.com and in select specialty stores. Loro Piana boasts six generations of experience in the production of top-end textiles and is an industry leader, thus guaranteeing a total control of all manufacturing processes.