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Loro Piana, Client Advisor - Toronto

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Loro Piana

22d ago

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Toronto

AI generated summary

  • You must have 3+ years luxury retail sales experience, strong digital skills, exceptional customer service, teamwork, and problem-solving abilities, general sales operations knowledge, and able to lift up to 40 pounds.
  • You will exceed sales goals, develop product knowledge, provide exceptional service to clients, maintain relationships, drive sales growth, and collaborate with team members to ensure success in a luxury retail environment.

Requirements

  • 3+ years of sales experience, preferably in a luxury retail environment.
  • Proficient in Microsoft Office, SAP, and other digital tools.
  • Excellent customer service, teamwork, and problem-solving skills.
  • General knowledge of sales, operations, and inventory.
  • Ability to lift and move up to 40 pounds.

Responsibilities

  • Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
  • Develop and incorporate comprehensive product knowledge to facilitate the sales process.
  • Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
  • Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
  • Collect and update client information to enhance future interactions and tailor services to individual preferences.
  • Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
  • Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
  • Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
  • Identify key opportunities for optimizing sales growth and operational efficiencies.

FAQs

What is the main purpose of the Client Advisor role at Loro Piana?

The main purpose of the Client Advisor role at Loro Piana is to drive sales growth, deliver exceptional service to clients, uphold Loro Piana standards, and cultivate strong client relationships.

What qualifications are required for the Client Advisor position?

The qualifications required for the Client Advisor position include 3+ years of sales experience, proficiency in Microsoft Office and other digital tools, excellent customer service and teamwork skills, and general knowledge of sales, operations, and inventory.

What benefits are offered to employees at Loro Piana?

Loro Piana offers a comprehensive range of benefits to employees including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, Headspace mental health support, product discounts, exclusive LVMH discounts, and other tailored perks.

How can a Client Advisor contribute to the overall success of the store?

A Client Advisor can contribute to the overall success of the store by exceeding personal sales goals, developing comprehensive product knowledge, collaborating with team members, maintaining client relationships, engaging with clients to promote products, and identifying opportunities for sales growth and operational efficiencies.

Retail & Consumer Goods
Industry
1001-5000
Employees
1924
Founded Year

Mission & Purpose

Loro Piana operates in the luxury goods industry making uncompromised quality its mission and offering a complete selection of ready-to-wear, accessories and gifts made in Italy with the finest raw materials. It reaches its customers through a global retail network, on loropiana.com and in select specialty stores. Loro Piana boasts six generations of experience in the production of top-end textiles and is an industry leader, thus guaranteeing a total control of all manufacturing processes.