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Loss Prevention



15d ago

  • Job
    Junior Level
  • Hospitality & Retail
  • Calgary

AI generated summary

  • You need 1 year retail loss prevention experience, communication skills, flexibility to work varied hours/locations, ability to lift 50 pounds, and proficiency in Windows/Word/Excel - join us at Sephora!
  • You will conduct surveillance, apprehend or deter theft, prepare reports, testify in court, train employees, conduct audits, assist with inventory, and develop shrinkage prevention plans.


  • Expected Skills And Qualifications:
  • 1 year of asset protection/loss prevention experience in a retail environment.
  • Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
  • Possess strong written, verbal, interviewing, listening and interpersonal communication skills.
  • Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
  • Proficiency in Windows, Word and Excel is desirable.
  • A High School graduate or equivalent.
  • Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
  • Availability to work at multiples locations within a market.
  • Physical Requirements:
  • Work in a fragrance filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.


  • Loss Prevention:
  • Provide friendly, professional and knowledgeable service to clients as needed.
  • Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
  • Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence.
  • Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits.
  • Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers.
  • Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
  • Provide new hire and continuous employee trainings to maintain store loss prevention awareness.
  • Operations:
  • Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
  • Assist store Leadership team with inventory preparation and process.
  • Partner with stores and DLPM in the development and execution of shrinkage prevention plans.


What are the essential duties of a Loss Prevention Agent?

The essential duties of a Loss Prevention Agent include providing friendly and professional service to clients, conducting surveillance on the sales floor to prevent theft, preparing reports on incidents, maintaining relationships with partners and law enforcement, and providing employee training on loss prevention awareness.

What qualifications are required for a Loss Prevention Agent position?

Qualifications for a Loss Prevention Agent position include having at least 1 year of asset protection/loss prevention experience in a retail environment, meeting all licensing requirements, possessing strong communication skills, being proficient in Windows, Word, and Excel, and having the ability to work flexible hours and at multiple locations within a market.

What physical requirements are necessary for a Loss Prevention Agent?

Physical requirements for a Loss Prevention Agent include working in a fragrance-filled environment, being able to lift and carry up to 50 pounds, and being able to bend and stretch to stock shelves.

Reimagine your future, with Sephora

Retail & Consumer Goods
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.