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Loss Prevention Associate

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Marriott International

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Facilities Management
  • Pune

AI generated summary

  • You need a high school diploma or G.E.D., and no prior work or supervisory experience is necessary. No licenses or certifications are required.
  • You will investigate theft and incidents, conduct interviews, document findings, assist in emergencies, manage disturbances, maintain confidentiality, and ensure guest satisfaction throughout.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
  • Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
  • Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
  • Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
  • Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
  • Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage.
  • Maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • In addition, some states may have additional licensing/registration requirements to be considered for this position.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move at a speed required to respond to work situations (e.g., run, walk, jog).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move through narrow, confined, or elevated spaces.
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

Do we support remote work?

No, this position is not located remotely.

What is the job title for this position?

The job title is Loss Prevention Associate.

What are the primary responsibilities of a Loss Prevention Associate?

The primary responsibilities include conducting investigations, gathering evidence related to theft or fraud, completing incident reports, managing disturbances, and maintaining safety and confidentiality.

What is the education requirement for this position?

The preferred educational qualification is a high school diploma or G.E.D. equivalent.

Is prior work experience required for this role?

No related work experience is required for this position.

Are there any licensing or certification requirements for this role?

No specific licenses or certifications are required for this position.

How does the company value diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive culture, emphasizing non-discrimination on any protected basis.

What type of work environment does JW Marriott promote?

JW Marriott promotes a work environment that prioritizes the well-being of associates, offering opportunities for training, development, and true camaraderie among co-workers.

What physical abilities are required for the Loss Prevention Associate position?

The position requires the ability to stand, sit, walk for extended periods, lift and carry objects up to 50 pounds, and navigate various physical environments.

What is the company's philosophy regarding guest service?

The company believes that treating guests exceptionally starts with how they take care of their associates, summarized by “The JW Treatment™.”

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.