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Lounge Associate - Bangalore (Contractual)

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Flix

25d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Bangalore

AI generated summary

  • You should have 2+ years in customer service, strong communication skills, and experience in sales or handling inquiries. Knowledge of customer service tools is a plus.
  • You will handle customer inquiries, manage offline sales, resolve grievances, assist with rebooking and refunds, and drive sales on the ISBT platform for lounge operations.

Requirements

  • 2+ Years of proven experience in Customer Services
  • Strong communication and interpersonal skills, with the ability to engage with customers in a professional and friendly manner.
  • Previous experience in sales or handling inquiries and complaints is a plus.
  • Basic knowledge of customer service tools or platforms is an advantage.

Responsibilities

  • Handle all customer inquiries at the counter, providing accurate information and assistance in a timely and professional manner.
  • Oversee and manage offline sales operations at the counter, ensuring smooth transactions and efficient customer service.
  • Address customer grievances and manage rebooking requests, providing guidance on refunds, bookings, and escalation procedures.
  • Manage all customer escalations and grievances for lounge passengers, ensuring prompt and effective resolutions to enhance customer satisfaction.
  • Drive sales activities on the ISBT platform to generate leads and revenue, contributing to the overall success of the lounge operations.

FAQs

What is the job title for this position?

The job title for this position is Lounge Associate - Bangalore (Contractual).

What are the primary responsibilities of a Lounge Associate?

The primary responsibilities include handling customer inquiries, managing offline sales operations, addressing customer grievances, managing rebooking requests, and driving sales activities on the ISBT platform.

What qualifications are required for this position?

Candidates need at least 2+ years of proven experience in Customer Services, strong communication and interpersonal skills, and a basic knowledge of customer service tools or platforms is an advantage.

Is previous sales experience necessary for this job?

Previous experience in sales or handling inquiries and complaints is a plus but not mandatory.

What benefits does Flix offer to its employees?

Flix offers various perks, including free Flix rides, half-price tickets for friends and family, a multicultural work environment, and a commitment to long-term sustainability.

What is the work environment like at Flix?

The work environment is multicultural, with team members from over 80 different nations. It emphasizes collaboration and support among colleagues.

Are there opportunities for career advancement at Flix?

Yes, Flix encourages innovation and autonomy, allowing employees to contribute ideas that can make a significant impact, which may lead to career advancement opportunities.

How does Flix support sustainability?

Flix is committed to protecting the planet by testing new green technologies and compensating for CO2 emissions from all business travel since 2018.

Is this position open to all applicants, even those who don't meet 100% of the qualifications?

Yes, Flix encourages all applicants to apply, even if they don't meet 100% of the requirements, as they recognize the unique skills and experiences that each candidate brings.

What does the application process look like?

Candidates interested in applying for this position are encouraged to submit their applications through the specified channels, expressing their enthusiasm for joining the Flix team.

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Flix

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.