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Lush Solihull Seasonal Sales Assistant (TEMPORARY)

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LUSH Fresh Handmade Cosmetics - MENA

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • 6d left

AI generated summary

  • You must be available at least 3 full days, including weekends, and ideally Tuesdays. Strong customer service, teamwork, and communication skills are essential. Flexible hours in December.
  • You will engage customers with product knowledge, maintain store standards, handle transactions, resolve inquiries, support team goals, and lead events and workshops.

Requirements

  • - AT LEAST 3 full days availability* and you must be available to work on the weekend
  • - Ideally interested in people who are also able to work on Tuesdays
  • - Working hours can span from 8am to 8pm during December and on party days
  • - Full day availability to be 9am - 6pm MON - SAT, 10:30am - 5pm SUN
  • - Embrace a keen interest for delivering exceptional customer service
  • - Fill the shop floor with positivity, teaming up with your colleagues to achieve goals
  • - Great communication should be part of your daily routine, ensuring information and feedback effortlessly circulates throughout the store

Responsibilities

  • Make our customers feel like VIPs with your friendly and helpful approach, decadent product demonstrations and ensuring they leave with smiles and a great impression of our shop.
  • Become a product ambassador, helping customers make the right choices for them, and sharing your great knowledge on what makes each product right for them.
  • Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
  • Maintain excellent shop floor standards to keep our store safe, looking clean and fabulous.
  • Help keep our inventory in check by restocking shelves, making sure everything is in its place.
  • Handle transactions with a smile, and make sure every till point experience is the ideal way to end a shopping experience.
  • Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
  • Dive into training with excitement, soaking up knowledge to grow both personally and professionally. Approach feedback with an open heart and mind - We are all trying to help each other be the best we can be.
  • Run and hold our fun filled parties, workshops and experiences!

FAQs

What is the duration of the Seasonal Sales Assistant position?

The position is temporary for the winter season, starting around mid-October.

What are the expected working hours for this role?

The working hours can span from 8am to 8pm during December and on party days, with a minimum availability of at least 3 full days per week, including weekends.

Is there a need for previous experience in retail to apply?

While previous retail experience can be beneficial, it is not explicitly required. Enthusiasm and a willingness to learn are key.

Are there specific days I need to be available to work?

Yes, you must be available to work on weekends, and it’s ideal if you can also work on Tuesdays.

How much will I be paid for this position?

This job is an accredited Living Wage employer position, meaning you will receive fair and competitive pay.

What benefits do Seasonal Sales Assistants receive?

Benefits include a holiday allowance, a 50% discount on most Lush products and most spa treatments, a profit-based bonus, a pension scheme, and more.

When will training take place?

Training days are to be confirmed but are expected to occur during the week of October 14th, usually involving at least 2 days with 4-6 hour shifts.

How do I apply for this position?

You can apply by submitting your application before the deadline, which is September 16, 2024.

When will interviews take place?

Phone interviews will commence on September 23, 2024, with trial shifts beginning on September 30, 2024.

What should I expect during my training?

During training, you will learn about the products, customer service techniques, and how to create engaging demonstrations to enhance the customer experience.

LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics
Industry
201-500
Employees
1995
Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.