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Luxury Senior Operations Manager

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360 Talent London

10d ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • London

AI generated summary

  • You must have a luxury retail background, experience in managing large teams, strong communication skills, and a leadership presence that embodies the brand's values.
  • You will manage stock and admin teams, optimize stock flow, oversee scheduling, coach staff, ensure operational excellence, and collaborate with leadership to enhance customer satisfaction.

Requirements

  • Strong luxury background managing large teams in a London Department store and experience implementing new procedures to streamline processes.
  • Have an authentic approach and demonstrate strong communication skills
  • A true leader, eloquent, well spoken and an Ambassador to the brand.

Responsibilities

  • Lead and manage the Stock and Admin team to ensure the smooth operation and efficiency of all store processes.
  • Develop and implement strategies to optimise stock management, including product flow, stock integrity, and replenishment to meet store demands.
  • Oversee the scheduling of teams, facility management, and application of internal controls and operational procedures by the Sales and Operations team.
  • Coordinate the activities of runners who facilitate product movement from the stockroom to the shop floor.
  • Work closely with the Store Director to prepare and execute the opening of two new stores.
  • Act as the right hand to the Store Director, ensuring that the vision set for the teams is delivered without compromise, with a focus on customer satisfaction.
  • Provide coaching, mentoring, and effective people management to team members, fostering a culture of growth and development.
  • Maintain a client-centric approach in all operational activities, ensuring customer needs are always met.
  • Collaborate with the Store Director and other managers to drive continuous improvement and operational excellence across all store functions.
  • Act as the primary point of contact between the Stock, sales, and operation and the Store Managers, facilitating communication and goal alignment.

FAQs

What are the key responsibilities of the Luxury Senior Operations Manager?

The key responsibilities include leading the Stock and Admin team, optimizing stock management, overseeing scheduling and facility management, coordinating product movement, supporting the opening of new stores, mentoring team members, maintaining a client-centric approach, driving continuous improvement, and facilitating communication between departments.

What type of experience is required for this position?

Strong luxury background managing large teams in a London Department store, along with experience in implementing new procedures to streamline processes, is required.

What qualities are sought in a candidate for this role?

The ideal candidate should have an authentic approach with strong communication skills, be an eloquent leader, and act as an Ambassador to the brand.

What is the salary range for this position?

The salary for the Luxury Senior Operations Manager position is up to £75,000 basic, depending on experience.

Are there additional compensation opportunities beyond the base salary?

Yes, the position offers commission and bonus opportunities in addition to the base salary.

What benefits are included with this job?

The job comes with amazing benefits, although specific details about the benefits are not mentioned in the job description.

Who does the Luxury Senior Operations Manager report to?

The Luxury Senior Operations Manager acts as the right hand to the Store Director and works closely with them.

What is the focus of the operations managed by the Luxury Senior Operations Manager?

The focus is on ensuring smooth operations, efficiency in store processes, and a commitment to customer satisfaction.

Are there opportunities for growth and development in this role?

Yes, the role emphasizes coaching, mentoring, and fostering a culture of growth and development among team members.

How can candidates learn more about the recruitment firm?

Candidates can explore all the latest opportunities and industry updates on the 360 Talent website, as well as find them on LinkedIn, Facebook, Instagram, and TikTok.

360 Talent London

We are a high end retail recruitment firm connecting high calibre individuals with leading brands globally.

Human Resources
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. We offer a bespoke and boutique service through our highly experienced, personable, and dynamic team. Our remit is extensive, with recruitment for temporary, permanent, and executive level appointments. We look to ensure a positive and valuable working partnership with our team, clients, and candidates alike. It is this core work ethos which enables us to navigate and ensure optimal structures and advancement to teams, as well as aiding individuals in their personal career progression.