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Machine Learning Engineer, Customer Systems, Early Career



7d ago

  • Job
    Junior & Mid Level
  • Software Engineering
  • Austin

AI generated summary

  • You need NLP, deep learning, Python, software dev skills, end-to-end ML system building, Swift/Metal/CoreML exp, and a degree in CS or related field.
  • You will develop privacy preserving AI algorithms and data processing pipelines for Apple Care CRM, showcasing innovation, collaboration, and high-quality software design.


  • Knowledge of applying latest NLP technology to real-world problems in industry.
  • Familiarity with one or more deep learning software frameworks such as Tensorflow, PyTorch.
  • Solid understanding of Python and excellent software development skills (source code management, debugging, testing, deployment etc.)
  • Knowledge of building end to end ML systems and deploying them to operate at scale is a plus.
  • Experience with Swift/Metal/Shaders/CoreML is a plus.
  • Education & Experience:
  • Bachelor's Degree or equivalent experience in Computer Science or related fields.


  • In this role, you will be working on ideating and developing privacy preserving AI algorithms and data processing pipelines for Apple Care CRM. Candidates should have a proven track record that demonstrates innovation, strong collaboration, excellent interpersonal skills, and a passion for designing and developing high-quality software. Track record can be through internships or full time roles.


What is the primary focus of the Machine Learning Engineer role in the Customer Systems Team at Apple?

The primary focus of the Machine Learning Engineer role is to develop cutting edge AI/ML solutions to optimize and enhance the support experience for Apple Care support customers.

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Mission & Purpose

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity.