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Magor - Manager - Costa

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Roadchef

Oct 21

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Newport

Requirements

  • Experience: Minimum of 2 years in a managerial role within the retail or hospitality industry, preferably in a coffee shop or café environment plus:
  • Leadership Skills: Proven ability to lead, inspire, and develop a team.
  • Customer Focus: Strong commitment to delivering exceptional customer service.
  • Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
  • Communication Skills: Excellent interpersonal and communication skills.
  • Problem-Solving: Strong organisational and problem-solving abilities.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays.

Responsibilities

  • Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
  • Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
  • Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
  • Sales and Marketing: Develop and implement strategies to drive sales and increase store profitability.
  • Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
  • Brand Ambassador: Uphold Costa Coffee’s brand values and ensure the store represents our commitment to quality and excellence.

FAQs

What is the primary responsibility of the Costa Coffee Drive Thru Manager at Magor Services?

The primary responsibility is to lead the team in delivering outstanding customer service and ensuring smooth daily operations while driving sales and fostering a positive work environment.

What kind of experience is required for this managerial position?

A minimum of 2 years in a managerial role within the retail or hospitality industry, preferably in a coffee shop or café environment is required.

What kind of benefits are offered to employees in this position?

Employees receive a competitive salary, employee discounts up to 70%, contributory pension after 3 months, £1 meals while on duty, an employee assistance program, free parking, and a friends and family scheme.

Are there opportunities for career advancement in this role?

Yes, there are growth opportunities and career development programs to support advancement within the company.

What hours might the Costa Coffee Drive Thru Manager be expected to work?

The manager should be willing to work flexible hours, including weekends and holidays.

Is prior experience in a coffee shop necessary for this role?

While prior experience in a coffee shop is preferred, relevant experience in retail or hospitality management is the key requirement.

How is the team culture described at Roadchef?

The team culture is collaborative and motivated, with a strong focus on training, development, and inclusivity.

What does Roadchef value in terms of employee diversity?

Roadchef celebrates diversity and is committed to creating an inclusive environment for all employees.

What recognition has Roadchef received as an employer?

Roadchef has been awarded the Platinum Investors in People accreditation and recognized as one of the top 25 Best Big Companies to work for in 2024.

What training opportunities are available for employees?

Comprehensive training programs are provided to support professional growth.

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Roadchef

Making Britain's roads a safer and happier place.

Retail & Consumer Goods
Industry
1001-5000
Employees
1972
Founded Year

Mission & Purpose

Roadchef Ltd are one of the UK’s leading Motorways Service Area Operators serving over 52 million visitors over 30 locations. We are passionate about operating the best brands, working with the best people and offering our customers the best service. The Roadchef business now employs over 3,200 people, cares for over 50 million customer visits per year, serves a million breakfasts, 500,000 portions of fish and chips and five million coffees and its catering operation alone turns over £100 million per annum, out of a total turnover of £187 million. As an Investors in People Gold employer, we recognise that our employees are our most valuable asset and are all therefore extremely important to us. Once part of our team we are committed to allowing each and every employee the opportunity to develop their skills and grow their career with us.

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