FAQs
What are the primary responsibilities of a Maintenance Services Representative Lead?
The primary responsibilities include supervising line technicians, performing maintenance and troubleshooting on Panasonic Avionics In-flight Entertainment Systems and other aircraft equipment, ensuring customer satisfaction, and maintaining accurate documentation.
What educational background is required for this position?
A high school diploma or equivalent is required, along with 3-5 years of related industry experience and appropriate technical qualifications for regulatory licensing.
Is experience in airline maintenance operations necessary?
Yes, airline maintenance operations and 24/7 technical support experience are highly desired for this role.
What skills are essential for this job?
Essential skills include the ability to read and follow instructions, demonstrate leadership, proficiency in MS Office products, advanced knowledge in electronics, and the ability to work under high-stress conditions.
Are there any specific certifications required for this position?
Yes, appropriate certifications to satisfy regulatory licensing for assigned countries, such as FAA, CASA, or EASA A, B1 and/or B2 with relevant type ratings, are required.
Will there be any travel involved with this role?
Yes, the role may require both international and domestic travel, up to 25% of the time, to various line station locations.
What physical capabilities are necessary for this position?
Candidates must have manual dexterity, the ability to lift up to 50 pounds, work from heights, and endure extended periods of sitting, standing, and bending, often in confined spaces.
What types of work shifts are expected in this job?
The Maintenance Services Representative Lead must be able to work any shift, including weekends and holidays.
Is there a requirement for technical training or experience in the aviation field?
Yes, a background in commercial aviation, military experience, or technical school education combined with industry experience is essential for the role.
How does the role ensure customer satisfaction?
The role contributes to customer satisfaction by identifying, tracking, and resolving technical issues for assigned airlines and advocating for customer needs within the organization.