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Maintenance Services Representative Lead

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Panasonic

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Engineering
    IT & Cybersecurity
  • Milan

AI generated summary

  • You need a high school diploma, 3-5 years experience, FAA/CASA/EASA licensing, leadership skills, proficiency in MS products, and the ability to work under pressure and travel up to 25%.
  • You will lead maintenance teams, schedule tasks, perform line and preventive maintenance on IFE systems, troubleshoot issues, ensure customer satisfaction, and conduct training.

Requirements

  • High school diploma or equivalent.
  • 3 - 5 years related industry experience preferred.
  • Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
  • Ability to pass extensive security and background checks.
  • Airline maintenance operations and 24/7 technical support experience highly desired.
  • Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions in English, the global aviation standard.
  • Demonstrated ability to lead others.
  • Proficient in Word, Excel, Outlook (MS products).
  • Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience.
  • Ability to work in a high-stress, high-pressure environment.
  • Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
  • Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
  • As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.
  • Must have the legal right to work in assigned country through nationality, visa or work permits.
  • May require both international and domestic travel, up to 25% of time, to other line station locations to provide relief from time to time as required.
  • Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
  • Must be able to work any shift, weekends and holidays.
  • Manual dexterity and the ability to grasp and work with tool parts and equipment.
  • Ability to climb and work from ladder or platform; endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
  • Ability to operate under extreme weather conditions and in confined spaces for extended periods.
  • Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.

Responsibilities

  • Provide Lead Maintenance Service Representative (MSR) support at any appropriate location to which the incumbent is assigned.
  • Perform line maintenance, preventive maintenance, and alterations, including Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems and other aircraft equipment on aircraft subjected to applicable National Aviation Authorities Regulations to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment.
  • Line maintenance responsibilities may vary by location.
  • Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
  • Lead line technicians as they perform their duties.
  • Schedule line technician's daily maintenance activities.
  • Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems and other aircraft equipment on aircraft subject to e.g. FAA/CAA/EASA/CASA regulations.
  • Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
  • Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
  • Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
  • Technically support the customer as a liaison between line operations and PAC departments.
  • Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
  • Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.
  • As required, based on aircraft type, may work on other aircraft equipment as assigned.
  • Perform daily data entry tasks and administrative duties.
  • Operate as the local trainer on the PAC IFE SYSTEM.

FAQs

What are the primary responsibilities of a Maintenance Services Representative Lead?

The primary responsibilities include supervising line technicians, performing maintenance and troubleshooting on Panasonic Avionics In-flight Entertainment Systems and other aircraft equipment, ensuring customer satisfaction, and maintaining accurate documentation.

What educational background is required for this position?

A high school diploma or equivalent is required, along with 3-5 years of related industry experience and appropriate technical qualifications for regulatory licensing.

Is experience in airline maintenance operations necessary?

Yes, airline maintenance operations and 24/7 technical support experience are highly desired for this role.

What skills are essential for this job?

Essential skills include the ability to read and follow instructions, demonstrate leadership, proficiency in MS Office products, advanced knowledge in electronics, and the ability to work under high-stress conditions.

Are there any specific certifications required for this position?

Yes, appropriate certifications to satisfy regulatory licensing for assigned countries, such as FAA, CASA, or EASA A, B1 and/or B2 with relevant type ratings, are required.

Will there be any travel involved with this role?

Yes, the role may require both international and domestic travel, up to 25% of the time, to various line station locations.

What physical capabilities are necessary for this position?

Candidates must have manual dexterity, the ability to lift up to 50 pounds, work from heights, and endure extended periods of sitting, standing, and bending, often in confined spaces.

What types of work shifts are expected in this job?

The Maintenance Services Representative Lead must be able to work any shift, including weekends and holidays.

Is there a requirement for technical training or experience in the aviation field?

Yes, a background in commercial aviation, military experience, or technical school education combined with industry experience is essential for the role.

How does the role ensure customer satisfaction?

The role contributes to customer satisfaction by identifying, tracking, and resolving technical issues for assigned airlines and advocating for customer needs within the organization.

Live Your Best

Manufacturing & Electronics
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Founded in 1918, and today a global leader in developing innovative technologies and solutions for wide-ranging applications in the consumer electronics, housing, automotive, industry, communications, and energy sectors worldwide, the Panasonic Group switched to an operating company system on April 1, 2022 with Panasonic Holdings Corporation serving as a holding company and eight companies positioned under its umbrella. The Group reported consolidated net sales of 8,378.9 billion yen for the year ended March 31, 2023.