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Managed Services - Graduate Engineer

  • Job
    Entry Level
  • Engineering
  • Glasgow

AI generated summary

  • You need a degree in electrical engineering or a related field, excellent communication skills, analytical thinking, customer support experience, and familiarity with helpdesk systems, renewable energy, and networking concepts. Let's work together to enhance our Managed Services Practice.
  • You will provide technical support, monitor system performance, liaise with teams, test and commission systems, analyze data, and improve services in Smart Grid deployments.


  • HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline
  • Excellent written and verbal communication skills
  • Strong analytical and problem-solving skills
  • Experienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycle
  • Who we are looking for:
  • We are looking for a highly-motivated graduate with excellent customer support skills and a desire to gain a deep technical understanding of SGS systems. You should have:
  • A willingness to learn about our technology components
  • A confident and professional approach when speaking to customers
  • A desire to contribute to and enhance the processes of our Managed Services Practice
  • An analytical mind set with good problem solving skills
  • Enthusiasm to engage with internal Departments / Practices
  • Desired Experience & Skills:
  • We would like to speak with recent graduates who have the following experience. However, if certain aspects of this experience are not met through previous work or education and you have a desire to learn these skills we are happy to consider your application.
  • Electrical delivery systems
  • Renewable energy technologies
  • Hardware / virtual system environments
  • Working knowledge of Windows and Linux platforms
  • Helpdesk / Support systems and services
  • Logging and tracking of support issues
  • Interacting with customers in a confident manner
  • Delivering outstanding customer service
  • Network components and concepts (VPN, Remote Desktop, Firewall, etc.)
  • Automation and control platforms (programmable logic controllers, RTUs, industrial PCs) and their programming languages
  • Testing of SGS systems


  • Provide 2nd tier technical support for customers and Smart Grid deployments
  • Generate monthly operational reports for our customers
  • Analyse data and identify system tools that allow us to provide proactive customer support and improve system performance
  • Proactively monitor the infrastructure, taking corrective action as necessary
  • Support and deliver operational Active Network Management Systems
  • Liaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when required
  • Provide feedback to team leaders to improve our system and services.
  • Build pre-production test systems
  • Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments
  • Execute product test processes and produce the associated test documentation as part of SGS’s product testing
  • Maintain knowledge of latest research, development and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms and target markets
  • Work within and aid in the development of SGS’s information and quality management systems


What qualifications are required for the Graduate Engineer position in Managed Services?

The ideal candidate should have a degree in Electrical Engineering, Mechanical Electrical Engineering, Computer and Electronic Systems, or a related field (MSC equivalent).

What will be the primary responsibilities of the Graduate Engineer in this role?

The Graduate Engineer will provide technical customer support and conduct system testing to improve the delivery of our technology to production environments in the Managed Services team.

Is prior experience required for this role?

While prior experience is not required, relevant internships or practical experience in a similar field would be beneficial.

What skills are important for a successful Graduate Engineer at SGS?

Strong technical skills, problem-solving abilities, excellent communication skills, and the ability to work effectively in a team are important for success in this role.

Will training be provided for the Graduate Engineer?

Yes, training and mentorship will be provided to ensure the Graduate Engineer is equipped with the necessary skills and knowledge to excel in their role in Managed Services.

Providing a real-time DERMS platform to utilities across the world.

Founded Year

Mission & Purpose

Smarter Grid Solutions is an enterprise energy software company with a unique end to end approach to Distributed Energy Resource Management Systems (DERMS) to deliver net zero energy systems, operating internationally from bases in the UK and US. Our products, Strata Grid, Strata Resilience and Cirrus Flex, have enabled the connection and real-time monitoring and control of over 521 MW of Distributed Energy Resources (DER) and delivered over $400 million of value to its customers. Smarter Grid Solutions’ DERMS products are used by distribution utilities, energy service companies and microgrid operators to manage grid capacity and resilience and to seamlessly integrate energy assets to the grid and market. Smarter Grid Solutions is a Mitsubishi Electric company. Together, Mitsubishi Electric Power Products, Inc. (MEPPI) and Smarter Grid Solutions will provide combined distributed energy resources management software and grid control products to enable electric utilities to respond to energy systems and maximize the performance from their electric grids.