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Manager, Account Management

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Amazon

15d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Business, Operations & Strategy

AI generated summary

  • You need 6+ years in digital advertising, data analysis experience, a bachelor's degree, and 2+ years in mentoring. Must influence stakeholders and assess performance drivers.
  • You will lead a team, enhance Selling Partner relations, drive business improvements, manage metrics, and oversee resource allocation while ensuring top customer experience and team alignment.

Requirements

  • 6+ years of digital advertising and client facing roles with a focus on data analysis experience
  • Bachelor's degree
  • Experience analyzing data and best practices to assess performance drivers
  • Experience influencing internal and external stakeholders
  • 2+ years of mentoring, leading and coaching experience

Responsibilities

  • Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
  • Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers.
  • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
  • Manage end to end goal setting for team to align with organizational goals.
  • Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
  • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
  • Leads recruiting and hiring efforts across direct team and broader organization.
  • Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
  • Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.

FAQs

What are the working hours for this position?

The working hours for this position are from 12 PM to 9 PM IST.

What qualifications are required for the Manager, Account Management role?

The basic qualifications include 6+ years of experience in digital advertising and client-facing roles focused on data analysis, a Bachelor's degree, experience analyzing data to assess performance drivers, and experience influencing stakeholders.

Is mentoring or leadership experience preferred for this role?

Yes, having 2+ years of mentoring, leading, and coaching experience is preferred for this role.

Who will I be managing in this position?

You will be managing a team of Account Managers responsible for managing business growth for various Selling Partners.

What will be my main responsibilities in this role?

Your main responsibilities will include leading a team of Account Managers, establishing relationships with Selling Partners, managing strategic joint business plans, and analyzing performance metrics to improve vendor satisfaction and business growth.

How will success be measured in this role?

Success will be measured by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience for consumers.

Will I need to collaborate with other internal teams?

Yes, you will need to interface with leaders from Retail and Vendor Services teams as well as other internal teams to optimize product lines for key vendors.

What is the hiring team structure for this position?

You will lead a team of Account Managers and be responsible for recruiting and hiring efforts across your direct team and the broader organization.

How important is data analysis in this role?

Data analysis is crucial in this role as you will be analyzing data and best practices to assess performance drivers and improve business metrics.

Will I be responsible for the Selling Partner’s overall satisfaction?

Yes, you will monitor Selling Partner satisfaction survey results and establish improvement plans based on feedback trends.

Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.