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Manager, Agency Operations

  • Job
    Mid Level
  • Business, Operations & Strategy
  • Toronto
  • Quick Apply


  • Bachelor's degree in a related field
  • 3+ years of relevant, with a proven track record of successfully leading, managing, and delivering complex projects
  • Proven leadership skills with the ability to inspire and guide cross-functional teams
  • PMP, CAPM, PMI-ACP or CSM designations considered an asset
  • Strong strategic thinking, problem-solving, and decision-making abilities
  • Proficiency in project management tools and MS Suite
  • Excellent communication, negotiation, and interpersonal skills
  • Detail-oriented, highly organized, and adept at managing multiple projects simultaneously
  • In-depth knowledge of production workflows, industry trends, and emerging technologies
  • Business acumen and a customer-focused approach
  • Ability to thrive in a fast-paced, dynamic environment


  • Be the key liaison between our agency teams and Brand Partners to help drive projects through the organization
  • Create project plans to govern all campaigns/initiatives
  • Identify and manage ongoing risk
  • Iterate and troubleshoot as necessary to deliver the project to success
  • Build schedule, timeline and meeting cadence for dedicated project team
  • Establish key project milestones to ensure project delivery, including major stakeholder check-ins
  • Manage stakeholder reviews and approvals throughout the lifecycle of the project
  • Hold team members accountable to deliver their obligations as outlined in the plan
  • Establish status meeting approach and guidance for participation
  • Prepare and circulate consolidated meeting documentation in advance of meeting
  • Work closely with cross-functional teams including creative, production, and Agency Operations to ensure seamless project execution.
  • Work with broader Agency Operations team to mitigate and solve for any issues related to agency fees and production costs for their portfolio
  • Manage and review executional briefs, traffic sheets, and other documentation to ensure the successful delivery of integrated campaigns

Helping millions of Canadians Live Life Well.

Science & Healthcare

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.