You need a bachelor's degree or equivalent experience, 5+ years in benefits management, strong decision-making skills, and a passion for enhancing consumer experiences amidst ambiguity.

You will coach and manage 8 associates, handle benefit appeals, lead meetings for product requirements, improve customer service, manage call volume, and report updates to leadership.

People, HR & Administration

Healthcare

United States

Louisville

Large

At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Science & Healthcare

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community and help us put health first 
</h1>
The Manager, Benefits Administration will lead and support the administration of Humana&rsquo;s benefits and wellness programs offered to 65,000 associates. The position will lead a team that is part of Human Resource Service Delivery (HRSD) which includes Payroll, Employment Tax, Onboarding, HR Records and Benefits Accounting. The HRSD team provides service and support for our associates in a shared service function.
The Manager, Benefits Administration will manage and oversee all aspects of administering medical, medical spending account, dental, vision, disability, life insurance, COBRA, time off, and wellbeing benefits. The Manager will lead various projects including benefit offering for Merger and Acquisitions and annual open enrollment. Work assignments involve managing the service delivery of benefits, Merger and Acquisition coordination, leading change in benefit offerings, resolving escalated associate benefit cases and presenting updates to leadership.
The Manager will lead a team of 8 salaried professionals. The role will assist in implementing the annual operational plan for benefits including coordinate of open enrollment. The role is the point of contact for 6+ vendors on verifying Humana&rsquo;s data is correct in downstream systems. Supports process development and management of tasks related to partner integration, leads the execution of cross-team initiatives of well-being and benefits to track their progress. The role will strategically partner with HR Call Center to support complex benefit inquiries not closed at call point.
Key responsibilities:<ul><li>
Responsible for the performance management, coaching and development of 8 associates.</li><li>
Make decisions relating to benefit appeals (Medical enrollment, spending accounts, etc.).</li><li>
Lead meetings to gather requirements for new products and supporting products.</li><li>
Improve customer service scores with associates.</li><li>
Manage call volume and call escalation.</li><li>
Report benefits updates to leadership and decision-makers.</li><li>
Coordinate communication and related activities with support and benefit design teams.</li><li>
This role is Hybrid Home and would require travel to the Clocktower office 2 days per week.</li></ul><h1 class="jobSectionHeader"> 
Use your skills to make an impact 

</h1>Required Qualifications<ul><li>
Bachelor's degree or equivalent job experience.</li><li>
5 + years managing medical and/or supplemental benefits.</li><li>
Ability to work in ambiguity.</li><li>
Clear and decisive decision making.</li><li>
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.</li></ul>
Additional Information
Work-At-Home Requirements: 
To ensure Home or Hybrid Home/Office associates&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:<ul><li>
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.</li><li>
Satellite, cellular and microwave connection can be used only if approved by leadership.</li><li>
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.</li><li>
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.</li><li>
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.</li></ul>
Interview Format: 
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions over your phone, and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$104,000 - $143,000 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About us 
</h1>
Humana Inc. (NYSE: HUM) is committed to putting health first &ndash; for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Become a part of our caring community and help us put health first

The Manager, Benefits Administration will lead and support the administration of Humana’s benefits and wellness programs offered to 65,000 associates. The position will lead a team that is part of Human Resource Service Delivery (HRSD) which includes Payroll, Employment Tax, Onboarding, HR Records and Benefits Accounting. The HRSD team provides service and support for our associates in a shared service function.
The Manager, Benefits Administration will manage and oversee all aspects of administering medical, medical spending account, dental, vision, disability, life insurance, COBRA, time off, and wellbeing benefits. The Manager will lead various projects including benefit offering for Merger and Acquisitions and annual open enrollment. Work assignments involve managing the service delivery of benefits, Merger and Acquisition coordination, leading change in benefit offerings, resolving escalated associate benefit cases and presenting updates to leadership.
The Manager will lead a team of 8 salaried professionals. The role will assist in implementing the annual operational plan for benefits including coordinate of open enrollment. The role is the point of contact for 6+ vendors on verifying Humana’s data is correct in downstream systems. Supports process development and management of tasks related to partner integration, leads the execution of cross-team initiatives of well-being and benefits to track their progress. The role will strategically partner with HR Call Center to support complex benefit inquiries not closed at call point.
Key responsibilities:
Responsible for the performance management, coaching and development of 8 associates.
Make decisions relating to benefit appeals (Medical enrollment, spending accounts, etc.).
Lead meetings to gather requirements for new products and supporting products.
Improve customer service scores with associates.
Manage call volume and call escalation.
Report benefits updates to leadership and decision-makers.
Coordinate communication and related activities with support and benefit design teams.
This role is Hybrid Home and would require travel to the Clocktower office 2 days per week.
Use your skills to make an impact

Required Qualifications
Bachelor's degree or equivalent job experience.
5 + years managing medical and/or supplemental benefits.
Ability to work in ambiguity.
Clear and decisive decision making.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Additional Information
Work-At-Home Requirements:
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence inviting you to participate in a HireVue interview. In this interview, you will receive a set of interview questions over your phone, and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Manager, Benefits Administration

Requirements

Responsibilities

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Humana

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