Manager, Category Engagement & Brand Operations

SEPHORA

Jul 3, 2024

Applications are closed

Job
Full-time
Senior Level
Business, Operations & Strategy
Toronto

Requirements

You have 5-7 years of expertise in retail operations, education or brand management specializing in optimization and change management planning
Skilled with linking product and category expertise within a retail setting and have experience identifying content needs for a variety of audiences and expertise levels
You have fundamental category experience and ability to identify level of category expertise in others
You have an entrepreneurial spirit, thrive in a fast-paced and dynamic environment, and relish in working collaboratively with cross-functional teams
You have mastered the art of crafting, implementing, and tracking impactful educational programs
Great at expressing yourself clearly and creatively both verbally and in writing
You pay high attention to detail while leading and balancing multiple projects, prioritizing integrity and accuracy in your craft
You are technically savvy and are proficient in Microsoft Office (Word, Excel, PowerPoint), Zoom, and project management tools (Smartsheet, Box, etc.)
You take initiative and build positive relationships while staying informed on industry trends and training practices in retail, beauty, and social spaces
You're game for travel!

Responsibilities

Partner closely with brands to deliver strategies for education, visit cycles, digital libraries, gratis, etc.
Support brands to improve BA engagement levels through in-store training and new store openings based on feedback and results
Collaborate with department partners to drive category strategies and organizational initiatives
Track and optimize content effectiveness within training programs in collaboration with corporate and field-based partners
Coordinate with support teams on instructional design, production, and delivery of curriculums
Support brand operation programs to build efficient processes that serve stores and brands
Communicate learning goals for Sephora-created content while identifying program gaps for comprehensive training
Propose and implement innovative learning solutions to address organization needs related to the category
Enhance Brand Partner Resources to maintain a central filing system for brand information while providing regular feedback to brand partners
Act as an on-camera spokesperson in Sephora-created videos and lead teams or contractors for content creation while supporting the development of operations content

FAQs

What is the job title for this position?**

The job title for this position is Manager, Category Engagement & Brand Operations. **Question: Where is the job located?** Answer: The job is located at 160 Bloor Street East, 11th Floor, Toronto, ON. **Question: What is the working model for this position?** Answer: The working model for this position is hybrid. **Question: What are the primary responsibilities of the Category Engagement & Brand Operations Manager?** Answer: The primary responsibilities include partnering with brands for educational strategies, improving Beauty Advisor engagement, tracking and optimizing training content, coordinating instructional design, supporting brand operations, communicating learning goals, proposing innovative learning solutions, enhancing Brand Partner resources, and acting as an on-camera spokesperson for content creation. **Question: What qualifications are required for this role?** Answer: Candidates should have 5-7 years of expertise in retail operations, education, or brand management, experience in crafting educational programs, strong communication skills, attention to detail, and proficiency in Microsoft Office and project management tools. **Question: Is travel required for this position?** Answer: Yes, the role requires travel. **Question: What type of company culture can I expect at Sephora Canada?** Answer: Sephora Canada fosters a unique culture with passionate and inspiring individuals, where collaboration is valued and employees are encouraged to grow and build a beautiful career. **Question: What are some benefits offered with this position?** Answer: Benefits include access to employee assistance programs, well-being initiatives, flexible work-life balance options, holidays, Summer Friday hours, and discounts and free product gifts from brand partners. **Question: How does Sephora Canada support diversity and inclusion in the workplace?** Answer: Sephora Canada is committed to equal opportunity in employment and advancement, aiming to create a diverse and inclusive environment representative of the communities they serve, offering accommodations based on individual needs throughout the recruitment process. **Question: What initiatives does Sephora Canada have to support community causes?** Answer: Sephora Canada supports community causes through their Gift of Giving Program, which includes matched donations, volunteer time donations, and various other initiatives.

SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods

Industry

10,001+

Employees

1969

Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.