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Manager, Category Engagement & Brand Operations



10d ago

  • Job
    Senior Level
  • Business, Operations & Strategy
  • Toronto


  • You have 5-7 years of expertise in retail operations, education or brand management specializing in optimization and change management planning
  • Skilled with linking product and category expertise within a retail setting and have experience identifying content needs for a variety of audiences and expertise levels
  • You have fundamental category experience and ability to identify level of category expertise in others
  • You have an entrepreneurial spirit, thrive in a fast-paced and dynamic environment, and relish in working collaboratively with cross-functional teams
  • You have mastered the art of crafting, implementing, and tracking impactful educational programs
  • Great at expressing yourself clearly and creatively both verbally and in writing
  • You pay high attention to detail while leading and balancing multiple projects, prioritizing integrity and accuracy in your craft
  • You are technically savvy and are proficient in Microsoft Office (Word, Excel, PowerPoint), Zoom, and project management tools (Smartsheet, Box, etc.)
  • You take initiative and build positive relationships while staying informed on industry trends and training practices in retail, beauty, and social spaces
  • You're game for travel!


  • Partner closely with brands to deliver strategies for education, visit cycles, digital libraries, gratis, etc.
  • Support brands to improve BA engagement levels through in-store training and new store openings based on feedback and results
  • Collaborate with department partners to drive category strategies and organizational initiatives
  • Track and optimize content effectiveness within training programs in collaboration with corporate and field-based partners
  • Coordinate with support teams on instructional design, production, and delivery of curriculums
  • Support brand operation programs to build efficient processes that serve stores and brands
  • Communicate learning goals for Sephora-created content while identifying program gaps for comprehensive training
  • Propose and implement innovative learning solutions to address organization needs related to the category
  • Enhance Brand Partner Resources to maintain a central filing system for brand information while providing regular feedback to brand partners
  • Act as an on-camera spokesperson in Sephora-created videos and lead teams or contractors for content creation while supporting the development of operations content

Reimagine your future, with Sephora

Retail & Consumer Goods
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.