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Manager, Clinical Services

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  • Job
    Full-time
    Senior Level
  • Healthcare
  • Edmonton

Requirements

  • Bachelor's degree, preferably in Health Administration or similar, or an Oral Health professional discipline.
  • 5 years of relevant dental clinical experience.
  • 5 years of clinical management experience.
  • Equivalent combinations of education and experience may be considered.
  • Strong interpersonal communication skills (e.g. emotional intelligence & self-awareness).
  • Ability to collaborate and engage in shared decision-making within a teaching team environment.
  • Demonstrated competence, sensitivity, and empathy in working with diverse groups and underserved members of the community.
  • Commitment to the incorporation/inclusion of EDI and Indigenous perspectives and approaches.
  • Commitment to the creation of safe and supportive clinical learning and working environments.
  • Demonstrates accountability to the teaching team and responsibility for carrying out duties and activities assigned or agreed upon.
  • Demonstrates a solution-focused and strengths-based approach to teamwork and teaching.
  • Ability to effectively use software and systems applicable to teaching and patient care in a clinical environment (e.g. axiUm, PeopleSoft, Google Suite).
  • Knowledge of current standards of practice, policies, protocols and practice guidelines.
  • Strong organizational skills.
  • Ability to exercise independent judgment and to problem-solve on a day-to-day basis.
  • Ability to prioritize work, make independent decisions based on previous experiences, established precedents, and official policies, and act proactively.
  • Ability to work with a high level of professionalism.

Responsibilities

  • Strategic Management and Leadership:
  • Develops meaningful relationships with educational program leaders, faculty and staff, and various other stakeholders to provide infrastructure support and quality customer service delivery for all clinical programs.
  • Works with senior leaders on the development and implementation of efficient processes and operational workflows, policies and procedures to make the best use of clinic resources to foster excellent patient and student experiences. This includes ensuring operations are consistent with accreditation expectations and standards.
  • Collaborates with Directors to manage the key performance indicators (KPIs) and budgets within the revenue generation centers and manages shared resource unit KPIs and budgets.
  • Serves as a member and/or participates on various School of Dentistry committees to contribute to various aspects of clinic operations and continuous improvement initiatives.
  • People management:
  • Responsible for the Human Resources management and leadership of support staff in the OHC clinics, simulation lab, Dental Outreach Program, and Continuing Dental Education revenue generation centers including recruitment, supervision, conflict resolution, and performance management activities.
  • Clinical Services:
  • Provides direction and management oversight of the day-to-day operational activities of the dental clinics in the Kaye Edmonton Clinic (KEC), the pre-clinical simulation lab in Edmonton Clinic Health Academy (ECHA), and the Dental Outreach Program (DOP) satellite clinics that support students and faculty. These activities are listed below but are not limited to:
  • Responsible for the Health Safety and Environment requirements and activities in the clinics including planning and execution of the annual Emergency Management and Basic Life Support training for students, staff, and faculty.
  • Assures that staff receive appropriate training on changes and updates to clinic policies and procedures and ensures program resource gaps are addressed.
  • Oversees and reports on clinical services business analytics including dashboards and patient satisfaction survey data for the purposes of improving the quality of clinic services and patient experience.
  • Works collaboratively with the Technical Services team to procure and maintain clinic equipment and inventory management systems.
  • Works with Alberta Health Services (AHS) and University Campus facilities and maintenance units to address physical asset and building functional problems as well as ongoing facilities needs related to the clinics.
  • Oversees assigned cost center budget reports for appropriate expenditures and that revenue targets are on track. Investigate and resolve discrepancies.
  • Working with Clinical Program Directors, shares authority for authorizing patient fee write-offs and shares responsibility for setting patient fees.
  • Manages the risk portfolio of OHC ensuring all rules, regulations and protocols in place by regulatory colleges and Alberta Health Services (AHS), Health Information Act, Infection Prevention & Control (IPC) comply, and are implemented and followed.
  • Represents (directly or through appropriate delegation) Dentistry at AHS KEC meetings. Liaises with AHS on facility issues management.
  • Ensures communication of decisions and any changes to operations and or policies and procedures are effectively disseminated to stakeholders and contributes to official School communications.

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The University of Alberta is one of Canada’s top teaching and research universities, with an international reputation for excellence across the humanities, sciences, creative arts, business, engineering, and health sciences. Home to more than 39,000 students and 15,000 faculty and staff, the university has an annual budget of $1.7 billion and attracts nearly $450 million in sponsored research revenue. The U of A offers close to 400 rigorous undergraduate, graduate, and professional programs in 18 faculties on five campuses. The university has more than 250,000 alumni worldwide. The university and its people remain dedicated to the promise made in 1908 by founding president Henry Marshall Tory that knowledge shall be used for “uplifting the whole people."​