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Manager, Communications and Public Affairs

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Brant Community Healthcare System

16d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Media & Journalism
  • Brantford

AI generated summary

  • You need 5+ years in communications, preferably in healthcare, a bachelor's degree, strong leadership, and strategic skills, plus a focus on safety and collaboration.
  • You will lead communications strategies, manage media relations, oversee social media, develop internal and external content, support crisis communications, and foster team collaboration.

Requirements

  • Minimum 5 years of recent and related experience is required and experience working in a health care setting is preferred.
  • A bachelor’s degree in communications, Public Relations, or related discipline is required. Masters is preferred.
  • Well versed in developing and implementing multi-stakeholder communications.
  • Previous experience acting as the trusted communications and issues advisor to senior leaders and have a track record of demonstrated leadership skills.
  • Well-versed in strategic communications, including public engagement, issues management, brand enhancement, and digital and social media.
  • Relationship builder, known for strong collaboration, leadership skills, communication skills, and a service-oriented approach that enables the work of others.
  • Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.
  • Reliable individual with excellent attendance record and able to work all shifts.

Responsibilities

  • Leading a team of Communications Advisors, the Manager provides oversight of the planning and development of corporate strategic and operational communications projects within the Communications & Public Affairs Team.
  • Advance the reputation of the organization through strategic communications planning and execution.
  • Lead the corporate social media strategy that aligns with BCHS’s strategic vision and promotes and enhances the organization’s brand reputation.
  • Oversee and manage communication vehicles including social media (Instagram, Facebook, Twitter, LinkedIn, and YouTube) and corporate websites including www.bchcys.org and www.reimaginebchs.ca.
  • Lead for internal corporate communications including memos, town halls, management forums, newsletters etc.
  • Develop and maintain strong relationships with multiple internal stakeholders from various departments to develop and update communications and marketing collateral at the corporate and program/service level.
  • Participate on various committees including wayfinding, signage, recognition and wellness.
  • Work closely work partners at BCHS Foundation to maintain alignment and support shared goals.
  • Lead the day-to-day media relations for the organization in collaboration with the Vice President, Strategy, Quality, Risk & Communications, including gather information, preparing responses, key messages and issuing media releases.
  • Maintain positive relationships with local and national media partners.
  • Provide training and support to spokespersons.
  • Lead the planning and execution of crisis communications, including outbreaks, issues management, and reputation management.
  • Act as the “Communications Officer” with the internal Emergency Operations Centre (EOC) incident command structure.
  • Coordinate and participate in the Communications-On-Call model to ensure 24/7 access to communications support.
  • Support government relations and advocacy strategies including advocacy efforts to continue along our planning pathway for a new hospital.
  • Develop communications plans and materials that support various strategic organizational goals.
  • Engage community partners, government agencies, local political leaders, and healthcare officials to advance our organizational goals.
  • Work with third party groups as appropriate.
  • Lead for the planning and execution of corporate communications events. Examples include organizing and facilitating Town Halls (hybrid), events including Nursing Week, Trillium Gift of Life Network award ceremonies, facilitating Community Partner events, other events involving Senior Team, press conferences.
  • Responsible for ensuring daily operations and objectives of the department(s) and tasks/processes are coordinated providing direction on how work is completed.
  • Responsible for human resource leadership including recruitment, performance development and performance management.
  • Manage staff attendance, sick time, return to work, vacation, overtime, on call, etc. as per corporate policies.
  • Responsible monitoring budget and making recommendations to the VP related to budget development/changes.
  • Responsible for ensuring staff have clear expectations of their role, provide performance development, feedback and conduct timely formal performance meetings as per corporate policy.
  • Build and maintain a focused and cohesive team, based on the principles of trust, transparency and fairness, in order for the team to effectively work within the department within the hospital and with external community partners and agencies.
  • Foster a healthy working environment by creating a positive atmosphere of collaboration and teamwork in alignment with our mission, vision and values.

FAQs

What is the primary responsibility of the Manager, Communications and Public Affairs at BCHS?

The primary responsibility is to support the facilitation, development, implementation, and evaluation of comprehensive internal and external communications outcomes that enhance the Brant Community Healthcare System's ability to provide exceptional patient care.

What qualifications are required for this position?

A minimum of 5 years of recent and related experience is required, with a preference for experience in a healthcare setting. A bachelor's degree in communications, Public Relations, or a related discipline is required, while a master's degree is preferred.

What type of team will the Manager be leading?

The Manager will be leading a diverse and skilled team of Communications Advisors.

Is previous experience in healthcare communications preferred?

Yes, experience working in a healthcare setting is preferred for this position.

What types of communication vehicles will the Manager oversee?

The Manager will oversee social media platforms such as Instagram, Facebook, Twitter, LinkedIn, and YouTube, as well as corporate websites including www.bchcys.org and www.reimaginebchs.ca.

Will the Manager work with external stakeholders?

Yes, the Manager will engage with community partners, government agencies, local political leaders, and healthcare officials to advance organizational goals.

What kind of work schedules are available for this position?

Various schedules are available, and flexibility may be offered to meet the needs of the role and the organization.

How does BCHS support employee wellness?

BCHS offers an Employee Assistance Program that is free and confidential to all employees and their families, supporting overall wellness.

Is there an emphasis on teamwork within the department?

Yes, the position requires fostering a healthy working environment with a focus on collaboration and teamwork in alignment with BCHS’s mission and values.

Are there opportunities for professional development?

Yes, BCHS offers a centralized education fund that provides opportunities for continuing education and staff development.

Is this position eligible for a pension plan?

Yes, the position is eligible for the HOOPP Pension Plan.

How does BCHS ensure an inclusive work environment?

BCHS is committed to employment equity and diversity, welcoming applications from all qualified individuals, including those from diverse backgrounds and with disabilities.

What is the process for requesting accommodation during the recruitment process?

Applicants needing accommodation at any stage of the recruitment process should make their requests known when contacted by BCHS, and the organization will work to meet those needs.

Brant Community Healthcare System

Exceptional Care - Exceptional People.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

The Brant Community Healthcare System (BCHS) in Brantford and Paris Ontario, is a leading community health care organization with a total of 262 beds and more than 2,300 staff, physicians and volunteers providing support, programs and services to over 120,000 residents in our community. In 1999, The Willett Hospital in Paris and the Brantford General Hospital became the first two partners in the BCHS. The Brantford General Hospital is a regional acute health centre and the Willett site provides urgent care and ambulatory services for those in need. The BCHS has been awarded the 'Gold' Quality Healthcare Workplace award by the Ontario Hospital Association and Ontario Ministry of Health and Long-Term Care for two years in a row and are an affiliated teaching site of the McMaster University Michael G. DeGroote School of Medicine. We are also the regional centre for Paediatrics, Mental Health, Obstetrics, Gynaecology, CT Scanning, Critical Care, Surgical Services, Ambulatory Care and Emergency Medicine and the site of the Brant Community Cancer Clinic and the S.C. Johnson Dialysis Clinic for patients throughout Brant County and Haldimand-Norfolk.