FAQs
What is the primary responsibility of the Manager, Customer Experience at Bristol Myers Squibb?
The primary responsibility is the development, execution, and measurement of customer journeys in collaboration with cross-functional teams, including Marketing, Sales, Medical, and global teams.
What qualifications are required for this position?
A Bachelor or Master's degree in business management, marketing, or a related field is required, along with several years of experience in the pharmaceutical or biotechnology industry.
Is fluency in any specific languages required for this role?
Yes, fluency in both English and German, in oral and written communications, is required.
How does the company support work-life balance for its employees?
Bristol Myers Squibb recognizes the importance of balance and flexibility, providing a wide variety of competitive benefits, services, and programs to help employees pursue their goals both at work and in their personal lives.
What kind of work environment can new hires expect?
New hires can expect a diverse and inclusive work environment that promotes the highest potential of each colleague, with unique and life-changing work that goes beyond ordinary.
Are there opportunities for professional growth in this role?
Yes, employees have the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams.
What is the role of insights in this position?
The manager is expected to bring in insights from regular market and HCP engagements and data analytics to identify gaps, opportunities, and develop solutions.
How is the performance of customer journeys monitored in this role?
The performance is monitored through measurement and analytics dashboards, tracking implementation and success, and developing rapid corrective actions if needed.
Can employees work remotely, and if so, how often?
Yes, employees in this role can discuss the option to work remotely up to 50% of the time over a two-week period, with flexibility in choosing the days that align with their collaboration needs.
What skills are important for success in this role?
Important skills include strong project management capabilities, accountability, influential skills in guiding cross-functional teams, and the ability to adapt to changing priorities in a fast-moving environment.