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Manager, Customer Growth US Sales - Mid-Market+



23d ago

  • Job
    Senior Level
  • Sales & Business Development
  • $138K
  • Boston

AI generated summary

  • You possess 5+ years of sales management experience, exceptional sales performance, strong leadership skills, a focus on operations, passion for coaching, ability to build relationships, comfort with travel and fast-paced environments, and expertise in MarTech or Ecommerce.
  • You will oversee a high-performing team, driving sales process excellence, generating cross-sell opportunities, and building collaborative workstreams to ensure a positive customer experience and internal workflow. Coaching, training, and developing top talent will be key.


  • 5+ years of Sales Management experience leading sales teams that require complex and transactional deal cycles
  • Proven track record of being a consistent top sales performer - experience in the MarTech or Ecommerce space a plus.
  • Highly Organized, Process Driven, and cross-functional relationship builder
  • Displays ownership of their team/business with an operationally driven management operating cadence
  • Passionate about training, coaching, leadership, and development
  • Confident and comes to the table with a learning mindset and point of view around sales excellence
  • Highest Caliber Sales Professional with experience managing multiple internal and external stakeholders
  • Strengths in selling in person to customers
  • Willing to travel 1X/mo for events, conferences, customer on-sites
  • Data-driven, detail oriented, organized, and a self-starter
  • Functions well in a very fast paced environment with constant changes


  • Build a high performance team while supporting the build of an entirely new department (Customer Growth)
  • Manage the accuracy of the forecast and identify lead indicators of success
  • Drive sales process excellence across highly complex large deals
  • Build and maintain highly collaborative workstreams with customer success, partnerships, product, and onboarding teams.
  • Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
  • Drive efforts in generating and closing cross sell and upsell opportunities
  • Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
  • Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
  • Recruit, interview, hire, train, and retain top talent
  • Oversee and inspect the daily workflow of their team in order to promote KPI accountability and identify coaching opportunities
  • Identify and address gaps in performance or areas for improvement and build strategic coaching plans
  • Weekly 1:1s with direct reports
  • Weekly team meetings that motivate and enable the team around key objectives
  • Provide constructive and timely performance evaluations
  • Share constructive and timely career development discussions
  • Handle discipline and termination of employees in accordance with company policy.


What is the primary responsibility of the Manager, Customer Growth US Sales - Mid-Market+?

The primary responsibility of the Manager, Customer Growth US Sales - Mid-Market+ is to hire, train, coach, and lead a team of Account Executives focused on driving sales development and revenue growth within Klaviyo's top install base customers.

What qualifications are required for this role?

Qualifications for this role include 5+ years of Sales Management experience, a proven track record of being a top sales performer, experience in complex and transactional deal cycles, and a passion for training, coaching, and leadership.

What are some key responsibilities of the Manager, Customer Growth US Sales - Mid-Market+?

Key responsibilities include managing a high performance team, driving sales process excellence, collaborating cross-functionally, generating and closing cross sell and upsell opportunities, recruiting and retaining top talent, providing constructive feedback and performance evaluations, and facilitating career development discussions.

How often does the Manager, Customer Growth US Sales - Mid-Market+ travel for events, conferences, and customer on-sites?

The Manager, Customer Growth US Sales - Mid-Market+ is expected to travel 1X per month for events, conferences, and customer on-sites.

What kind of skills and qualities should the ideal candidate for this role possess?

The ideal candidate should be highly organized, process-driven, and a cross-functional relationship builder. They should be passionate about sales excellence, confident, data-driven, detail-oriented, and able to function well in a fast-paced environment with constant changes.

Klaviyo is a unified customer platform for email, SMS, and more. Own your consumer data and interactions. #Klaviyo

Marketing & Advertising
Founded Year

Mission & Purpose

Klaviyo is a marketing automation platform that specializes in email and SMS marketing for e-commerce businesses. Their ultimate mission is to help businesses of all sizes grow by enabling them to create personalised and targeted marketing campaigns, build stronger customer relationships, and drive sales. Klaviyo's purpose is to empower e-commerce brands with the tools and insights they need to thrive in the digital marketplace, providing them with the means to deliver relevant and engaging marketing messages to their customers and drive business success.

Culture & Values

  • Customer first

    We always put our customers first. Klaviyos start with the customer and work backward. We create products that solve legitimate customer problems, always doing what's best for our customers and their customers. We work hard to earn and keep each customer's trust through products and experiences that improve their lives and speed up their paths to success.

  • Always learning

    We are always learning. “We surround ourselves with people that are intensely curious and energized by learning. I know many Klaviyos who have attended Udemy courses, coding academies, conferences, and university classes to better themselves and I know others that have independently launched internal trainings and mentoring programs to help teach others. It helps that we have a free book policy and generous learning stipend but what makes Klaviyo really special is the culture of putting this into action.” - Mike Parker, Sr. Director, Solution Architecture Klaviyos have a constant desire to learn and a powerful drive to “figure things out.” We’re high-slope and have a relentless curiosity that allows us to uncover and solve the world’s hardest problems. As individuals, we’re knowledgeable about many things, not just one. And when we don’t know something, we’re expected to learn and become an expert for others.

  • Equitable world

    We strive to make the world more equitable. “Klaviyos come from all over the world, and have all kinds of backgrounds. We have a number of employee-organized groups called KRGs that celebrate our different backgrounds, identities, and values. Because wherever you're from, you belong here.” - Hansen Liang, Senior Product Manager Klaviyos believe that everyone deserves a fair shot at success. We treat people both inside and outside of Klaviyo with equity, respect, honesty, and kindness. We strive to build a diverse company, and prioritize the inclusion of varied opinions and experiences throughout Klaviyo. We aren't afraid to speak out when we see injustice. We create products and programs that can provide everyone, everywhere with tools for ownership and success.

  • Collaborate radically

    We collaborate radically. Klaviyos are what we create together. We are humble, transparent, and on a lifelong journey to become better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, share, encourage, and trust each other. We’re quick to admit when we’re wrong, and even quicker to help one another win. No task is below us—we’re as willing to ship packages as we are to set strategy. Our strict “no brilliant jerks” policy helps us recruit, hire, and retain exceptional collaborators.

  • Ambitious

    We are ambitious. “Klaviyos dream big and are passionate. We don't back down from challenging problems. We don't fear failing. We strive to succeed and build success for those around us. We don't limit our thinking to "what we've always done." We are builders and we create opportunities.” - Daniel Kezerashvili, Engineer Manager II Klaviyos don't limit themselves to the tools and solutions of today. We dream big and aim to solve the hardest of problems, problems that pull future technology into today. All of us are inventors and entrepreneurs, and together we create the best solutions for customers, even when that means tackling tough obstacles. Experimentation, failure, fast iteration, and big wins are all valued equally in our culture of problem-solving.

  • Remarkable

    We are remarkable. “I am always impressed by the unique skills and talents held by people at Klaviyo and the drive Klaviyos possess to go above and beyond. By bringing their best to work everyday in meaningful and noticeable ways, Klaviyos inspire others to do the same.” - Evan Eisert, Group Product Manager Klaviyos deliver work that is deemed “remarkable” by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently. We are meticulous in each action we take as individuals and as teams. We are rigorous, prepared, and high-performance. We know the “why” behind each problem and goal, and we stay close to the decisions we make to ensure the most remarkable outcome.