FAQs
What is the primary responsibility of the Manager, Customer Success, APJ?
The primary responsibility is to manage a team of Technical Accelerator Consultants to deliver specified accelerators, helping customers unlock business value and accelerate the adoption of ServiceNow products.
What is the ServiceNow Impact product mentioned in the job description?
ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value through delivering technical accelerators.
What qualifications are needed for this managerial position?
Candidates should have over 10 years of total experience, including 4–5 years in people management, with experience in professional or managed services organizations and technical management involving cloud-based solutions.
What kind of skills are preferred for this role?
Preferred skills include experience with 3 or more ServiceNow products (ITOM, ITAM, ITSM, Platform, or Virtual Agent), excellent communication skills, customer-centric attitude, and strong interpersonal skills.
What will be my role in employee development?
You will be responsible for career development, performance reviews, mentorship, and fostering growth for team members through Individual Development Plans.
How will success be measured in this position?
Success will be measured through high customer satisfaction as reflected in Customer Survey scores and effective execution of technical delivery for the portfolio of accelerator offerings.
Will I be involved in hiring for my team?
Yes, you will be responsible for hiring, coaching, and leading a team of Senior and Associate level consultants.
Is prior experience with ServiceNow products required?
While preferred, it is not mandatory; however, familiarity with ServiceNow products would be a significant advantage for candidates.
What kind of work environment can I expect?
The work environment is described as “start-up paced,” requiring a creative and entrepreneurial spirit while promoting a collaborative atmosphere.
Does ServiceNow prioritize inclusivity in its hiring process?
Yes, ServiceNow encourages applicants from diverse backgrounds and values unique experiences, welcoming candidates regardless of whether they meet every qualification.