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Manager, Data Analytics

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Tillster, Inc.

17d ago

  • Job
    Full-time
    Senior Level
  • Data
  • Porto

AI generated summary

  • You should have 3+ years managing a Data Analytics team, 5+ years in data analytics with BI tools, strong SQL skills, experience with Google Analytics, A/B testing, and excellent communication abilities.
  • You will lead an analytics team, design data insights, manage Google Analytics, conduct A/B tests, support ad hoc analyses, develop dashboards, and ensure data quality through collaboration and code reviews.

Requirements

  • 3+ years as a hands-on manager, leading a Data Analytics team in a fast-paced environment.
  • 5+ years of experience with data analytics, including the use of BI tools such as Looker or Tableau to drive business outcomes.
  • Bachelor’s degree or higher in Data Science/Analytics, Computer Science, Statistics, Mathematics, Economics, or related field.
  • Proven ability to lead cross-functional teams, manage multiple stakeholders, and communicate effectively across different levels of the organization.
  • Expertise in data visualization that is clear and easy to understand.
  • Strong written and verbal communications; including but not limited to customer engagement and presentations.
  • Ability to find meaning in KPIs and a curiosity that digs deep when metrics do not seem to tell a full story.
  • Skill at discovering actionable insights and communicating them effectively.
  • Presentation style that fosters trust and customer confidence in both the data and Tillster’s capabilities.
  • Expertise in advanced SQL, Big Query, Redshift, and/or Snowflake.
  • Expertise with Google Analytics behavioral, engagement and ecommerce data; ideally you would have experience with custom metrics and custom reports on GA.
  • Hands-on experience with Git (Bitbucket, Gitlab, GitHub, etc.).
  • Experience conducting A/B tests and analyzing pre-post data under various circumstances.
  • Experience in deep dive analysis with vague requirements to support creative discoveries that drive business value.
  • Experience with data products, analytics, and data science in relevant area.
  • Demonstrated success working in a collaborative Agile team environment.

Responsibilities

  • Lead and mentor a high-performing analytics team, fostering professional growth and driving innovation by integrating AI-driven solutions and evaluating buy vs. build options.
  • Design and communicate complex data insights to stakeholders, ensuring data-driven strategies align with business and customer objectives.
  • Collaborate in defining the data collection strategy and be the lead subject matter expert in Google Analytics.
  • Champion the design, implementation, and analysis of A/B tests to optimize customer experiences and drive business performance.
  • With the team, support ad hoc data analysis for Tillster customers, executives, and other stakeholders to surface patterns in the data and identify areas to improve KPIs (engagement, average check, coupon usage, loyalty usage, conversions, orders, etc.).
  • Develop and update dashboards for business stakeholders such as Marketing, Product, Finance, Engineering, Account Management, and Support/Operations.
  • Create new analysis explores to enable non-technical analysts to access data, build dashboards, and solve critical business challenges on Looker technology.
  • Your responsibility will be to work in the data science team in data analysis of data collected by those apps.
  • Build reusable services and components to add to our company-wide libraries in SQL, Python and Looker.
  • QA and code reviews to ensure maximum quality and accuracy.
  • Responsible for data product quality standards and validation test plans and test cases.
  • Work collaboratively with smart and passionate software engineers, data engineers, data scientists, BI developers, and other internal/external key stakeholders.

FAQs

What is the primary responsibility of the Manager, Data Analytics at Tillster?

The primary responsibility is to lead and mentor a high-performing analytics team, foster professional growth, and drive innovation in data analytics to deliver actionable insights that align with business and customer objectives.

What qualifications are required for this position?

Candidates must have 3+ years as a hands-on manager leading a Data Analytics team, at least 5 years of experience in data analytics, and a Bachelor’s degree or higher in a related field such as Data Science, Computer Science, Statistics, or Mathematics.

What tools and technologies should candidates be familiar with?

Candidates should have expertise in BI tools such as Looker or Tableau, advanced SQL, Google Analytics, and experience with database technologies like Big Query, Redshift, and/or Snowflake.

Are there specific experience requirements related to e-commerce?

Yes, candidates should have 5+ years of experience in data analytics specifically related to e-commerce, marketing/CRM, business, or financial analysis.

What type of working environment does Tillster provide?

Tillster promotes a collaborative Agile team environment that encourages innovation, teamwork, and the use of data to drive decisions.

Is mentoring part of the Manager, Data Analytics role?

Yes, mentoring is a key aspect of the role, as the manager is expected to foster professional growth within the analytics team.

What kind of analysis will the manager be involved in?

The manager will support ad hoc data analysis, design and analyze A/B tests, and work on identifying patterns in data to improve various KPIs related to customer engagement and business performance.

What are the company's core values?

Tillster's core values include putting customers first, collaborating effectively, innovating, operating from data, driving results, owning responsibilities, and fostering passion and fun in the workplace.

Is experience in conducting A/B testing necessary for this role?

Yes, candidates must have experience in conducting A/B tests and analyzing pre-post data to optimize customer experiences.

Does Tillster prioritize diversity and inclusion in its workforce?

Yes, Tillster is committed to fostering an inclusive and diverse work environment and embraces diversity in all forms, ensuring every team member is respected and encouraged to grow.

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Tillster, Inc.

We’re a unified commerce platform that enables QSR restaurants to deliver personalized brand experiences & drive sales.

Technology
Industry
51-200
Employees
2002
Founded Year

Mission & Purpose

Tillster is the global leader in customer engagement programs and self-service ordering for the quick service restaurant and casual dining industries. The company provides multi-channel, market-specific digital solutions for ordering, payment, loyalty and lifecycle management that integrate across online, mobile, tablet, kiosk and call center platforms. As a Tillster employee you will be entering an exciting growth stage company with US offices in San Diego, CA, Los Angeles, CA and Atlanta, GA and world class, global customers throughout North America, Europe and Asia-Pacific. We offer the opportunity to work with talented, solutions oriented colleagues, cutting edge technology, data and consumer experiences, some of the world’s most admired brands, and to create positive disruption in huge market – a $683B industry in the US and a global foodservice market place projected to grow from $2.6T worldwide sales in 2012 to $3.4 trillion by 2017. We offer competitive salaries, pre-IPO equity, Fortune 500 level benefits and the opportunity to grow, contribute and drive results. We will be happy to consider you as a new addition to our growing team.