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Manager-Digital Product Mgmt

  • Job
    Full-time
    Senior & Expert Level
  • Business, Operations & Strategy
    Product
  • New York

AI generated summary

  • You need experience in global payments, strong project management skills, a results-driven attitude, and the ability to collaborate and influence stakeholders effectively.
  • You will develop and execute roadmap strategies, gather requirements, document user needs, create features and user stories, analyze market trends, and participate in agile team ceremonies.

Requirements

  • Relevant experience: Relevant experience in global payments, ideally within Program Management, Project Management, and/or Product & Platform Management.
  • Results oriented: Proven track record of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects.
  • Passion for execution: Passion to drive program execution and delivery in a fast-moving and innovative environment.
  • Project management: Exceptional project management skills with flawless organizational skills and attention to detail.
  • Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
  • Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

Responsibilities

  • Work with the leadership team to develop, refresh, and ensure execution of roadmap strategy, goals, and priorities while ensuring proper governance
  • Work closely with stakeholders to gather requirements
  • Understand and document user needs / pain points
  • Creating features, business flows and acceptance criteria
  • Break down features into user stories. Ensure work focuses on those with maximum value
  • Complete research and analyze market trends / regulation
  • Participate in team ceremonies; including daily standups, demos and retrospectives
  • Follow external industry trends; competitor developments and regulatory changes
  • Keep abreast with agile/scrum best practices

FAQs

What is the role of Manager, Digital Product Management at American Express?

The role involves delivering on a large-scale digital transformation program to modernize payments capabilities and product solutions globally, including defining and delivering new products, collaborating with engineering teams, and managing the product roadmap.

What are the key responsibilities of this position?

Key responsibilities include developing and executing roadmap strategy, gathering requirements from stakeholders, documenting user needs, creating features and user stories, conducting market research, participating in team ceremonies, and staying updated on industry trends.

What qualifications are required for this position?

Required qualifications include relevant experience in global payments, strong project management and organizational skills, a results-oriented mindset, collaboration abilities, and effective communication skills to influence stakeholders.

What is the salary range for this position?

The salary range for this position is $90,000.00 to $165,000.00 annually, plus bonuses and benefits.

Are there opportunities for career development within this role?

Yes, American Express provides career development and training opportunities for colleagues in this role.

What kind of benefits does American Express offer?

Benefits include competitive salaries, bonus incentives, retirement savings plan with company match, comprehensive medical and dental coverage, flexible working models, paid parental leave, access to wellness centers, and counseling support programs.

Is prior experience in payments necessary for this job?

While prior experience in global payments is preferred, the job also emphasizes strong program management, project management, and collaboration skills.

How does American Express promote a diverse and inclusive environment?

American Express is committed to diversity and inclusion, ensuring that all employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Does American Express offer flexibility in work arrangements?

Yes, American Express offers a flexible working model that may include onsite, hybrid, or fully virtual arrangements, depending on the role and business needs.

Can I expect support for my mental health and well-being?

Yes, the company provides comprehensive programs for mental health support, including free and confidential counseling through the Healthy Minds program and access to wellness centers.

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.