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Manager, Digital Product Owner (2 year assignment)

  • Job
    Full-time
    Senior Level
  • Marketing
    Product
  • Orlando

AI generated summary

  • You need a bachelor's degree, 7+ years in relevant fields, experience managing digital products, agile delivery, strategic initiatives, and strong communication skills.
  • You will drive product definition, manage backlogs, support implementation, validate features, collaborate with stakeholders, and assess guest experiences for ongoing enhancements.

Requirements

  • Bachelor’s degree required.
  • Business, Technology, Digital Marketing, or Industrial Engineering preferred;
  • Master’s degree preferred.
  • 7+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
  • Managing the digital experience for a consumer website and/or mobile app.
  • Experience with large scale transformation initiatives.
  • Demonstrated ability to define and execute strategic initiatives.
  • Working in an agile technology delivery program.
  • Defining a customer journey and digital product roadmap.
  • Product backlog management, including Feature definition, requirements, prioritization, and sprint planning.
  • Close partnership with a Technology Delivery team.
  • Stakeholder engagement and relationship building.
  • Executive communication, with the ability to influence decision-making.
  • Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply;
  • or equivalent combination of education and experience.

Responsibilities

  • Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements.
  • Drive detailed product Feature definition, including functional and non-functional requirements.
  • Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders.
  • Facilitate product backlog grooming with the Delivery scrum team.
  • Define and document product user stories to enable technical design, development, and testing.
  • Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives.
  • Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
  • Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
  • Represent and support the product as the ongoing subject matter expert.
  • Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning.
  • Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines.
  • Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning.
  • Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes.
  • Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities.
  • Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development.
  • Collaborate and liaise with key business partners to establish product goals and objectives.
  • Ensure product alignment with the holistic experience transformation vision.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

FAQs

Do we support remote work?

Yes, we support remote work but in a hybrid format, requiring team members to be in the workplace a minimum of three days per week.

What is the primary focus of the Manager, Digital Product Owner role?

The primary focus of this role is to manage new capabilities across the entire product lifecycle, specifically in digital product management for the onsite Guest and Team Member experience, Mobile or Web Applications.

What kind of experience is required for this position?

Candidates should have 7+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.

What educational background is preferred for this role?

A Bachelor's degree is required, with a preference for degrees in Business, Technology, Digital Marketing, or Industrial Engineering. A Master's degree is also preferred.

What are the key responsibilities associated with product implementation and support?

Key responsibilities include performing product validation throughout the development cycle, maintaining partnership with Business Transformation, representing the product as a subject matter expert, and developing measures for the success of new experience enhancements.

What kind of methodologies does this role utilize?

The role involves working in an Agile technology delivery program and participating in scrum team Agile ceremonies.

What types of skills are important for success in this position?

Important skills include excellent analytical, written, and oral communication abilities, stakeholder engagement, and the ability to influence decision-making.

Is there any specific expertise required in relation to technology?

Yes, experience managing the digital experience for a consumer website and/or mobile app, as well as close partnership with a Technology Delivery team, is required.

Are there any specific responsibilities related to product strategy?

Yes, responsibilities include proactively evaluating Guest experience strengths and pain points, developing product recommendations, and ensuring product alignment with overall experience transformation vision.

What should I do if I am a search firm interested in this position?

Universal Orlando Resort is not accepting unsolicited assistance from search firms for this employment opportunity, and any resumes submitted without a valid written Statement of Work will be deemed the sole property of Universal Orlando.

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Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?