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Manager, Facilities/Utilities – Universal Epic Universe

  • Job
    Full-time
    Senior Level
  • Construction & Surveying
    Facilities Management
  • Orlando

AI generated summary

  • You need an AA degree, 7+ years in theme park management, 5+ years in maintenance supervision, and preferred certifications/licenses. Equivalent education may suffice.
  • You will manage maintenance staff and budgets, oversee repair work, develop maintenance standards, ensure safety compliance, and enhance guest experiences through collaboration and leadership.

Requirements

  • Associate’s Degree (AA) or equivalent from two-year college or technical school required.
  • Bachelor’s degree from a four-year college or university in management or technical discipline preferred.
  • 7+ years’ experience of construction, operation, and maintenance management of a large (500+ acres) Theme Park.
  • 5+ years of extensive experience in maintenance management of a Theme Park or other relevant experience is required with 5+ years of direct supervisory responsibilities;
  • or equivalent combination of education
  • Maintenance Management Certification preferred.
  • General Contractor license preferred.
  • Technical Certification/License preferred.

Responsibilities

  • Manage maintenance personnel, activities, and budgets in assigned area of responsibility, including all labor and non-labor resources to maintain superior show quality and customer satisfaction. Support initiatives to continuously improve guest and employee safety.
  • Manages all aspects of the facilities maintenance program within assigned area of responsibility, including planned, quick call, discretionary, and emergency repair work, as well as comprehensive asset life-cycle management. Develops and refines maintenance standards and maintains all OSHA and Universal Quality Standards.
  • Manage staff by providing leadership, coaching, mentoring, career development, performance management, and recognition.
  • Plans, prepares, and manages assigned capital and expense budgets.
  • Secure reliable and cost-effective contracted services via scope development, competitive bidding, and contract oversight.
  • Establish and maintain relationships across departments to ensure highest standards of guest experience, show quality, and operational readiness.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

FAQs

What is the main focus of the Manager, Facilities/Utilities position?

The main focus of the Manager, Facilities/Utilities position is to manage maintenance personnel, activities, and budgets to maintain superior show quality and customer satisfaction while continuously improving guest and employee safety.

What qualifications are required for this position?

An Associate’s Degree (AA) or equivalent from a two-year college or technical school is required, while a Bachelor’s degree from a four-year college or university in management or a technical discipline is preferred.

How many years of experience are needed for this role?

A minimum of 7+ years of experience in construction, operation, and maintenance management of a large Theme Park is required, along with 5+ years of extensive experience in maintenance management and direct supervisory responsibilities.

Are there any preferred certifications or licenses for candidates?

Yes, Maintenance Management Certification, General Contractor license, and Technical Certification/License are preferred.

What areas of responsibility will I manage in this position?

You will manage all aspects of the facilities maintenance program, including planned, emergency repair work, and comprehensive asset life-cycle management within your assigned area.

How will I support my staff in this role?

You will support your staff by providing leadership, coaching, mentoring, career development, performance management, and recognition.

What is the role of budget management in this position?

You will be responsible for planning, preparing, and managing assigned capital and expense budgets as part of your duties.

How important is safety in this role?

Safety is a crucial aspect of the role, and you will be expected to understand and actively participate in Environmental, Health & Safety responsibilities following established policies and procedures.

What types of relationships will I need to establish in this role?

You will need to establish and maintain relationships across departments to ensure the highest standards of guest experience, show quality, and operational readiness.

What kinds of tasks might I be performing outside of the major responsibilities?

You may be asked to perform other duties as assigned beyond the major responsibilities, which could vary based on operational needs.

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?