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Manager, Global Logistics Operations

  • Job
    Expert Level
  • Logistics
  • San Mateo
  • Quick Apply

AI generated summary

  • You need 10+ years of global logistics experience, focusing on Sea, Road, and Air transport. Leadership of a global team is required, along with knowledge of ERPs, TMS, and 4PL transport partners. Lean/Six Sigma experience is a plus. BS/BA or equivalent education is necessary.
  • You will lead Global Logistics Operations, overseeing inbound/outbound activities, managing service providers, optimizing processes, and driving operational improvements with a focus on efficiency and customer satisfaction.


  • 10+ years of experience in Logistics, Transportation, 3PL management, or Fulfilment Operations
  • Broad knowledge of all forms of transportation, with a main focus on Sea, Road, and Air both inbound and outbound from APAC, EMEA, and the Americas
  • Leadership experience of a globally located team is a must
  • Extensive experience of managing transportation providers and 3PL/4PL logistics models on behalf of an EMEA-wide business
  • Strong knowledge of Logistics Operations best-practices within consumer-packaged good industry or video game industry is a plus
  • Working experience utilizing ERP system (SAP GUI, SAP Fiori, SAP Business Objects, SAP IBP)
  • Working experience utilizing and interacting with a TMS
  • Working experience of interacting with and managing 4PL Transport Management partners is required
  • BS/BA or equivalent combination of education and experience
  • Experience of Lean / Six Sigma is a plus


  • Leadership of the team managing all day to day, week to week, and month to month logistics operations activities across the Americas and EMEA, currently made up of 4x Regional Logistics Operations Managers, split out as 2x in the US and 2x in EMEA
  • Ownership of complex Logistics operational activities Globally, across operationally diverse regions, supporting and overseeing both inbound delivery of goods to production assembly and distribution facilities, and outbound to B2B and B2C customers
  • Be the escalation and strategic point of contact for regional Logistics Operations activities for both B2C and B2B internal teams and external service providers
  • Working in close conjunction with Sales Ops, Warehousing, Planning, and Security leaders to take the lead on developing, optimizing and delivering transportation plans
  • Develop and manage best-in-class Logistics Operations standards and practices, building well defined best practice standard ways of working, with a focus on process improvement and automation where feasible and effective to do so
  • The senior operational owner of the Logistics Service Provider networks, managing an array of road, sea, air, and multi-modal transport operational activities to and from global locations
  • Define and then deliver the strategic roadmap of activities that will deliver operational improvements to Safety & Risk, Quality levels, reductions in defects, and improved cost to serve.
  • Identify opportunities for network improvement - then develop roadmaps for waste removal and efficiency enhancements with a customer facing view (internal & external)
  • Escalation for Exception Management – Support the team in their interactions with Logistics Service Providers (LSP’s) to drill into Exceptions and provide rapid action planning and management, as well as working with Logistics colleagues to develop longer term roadmaps with the providers to improve delivery options
  • Working with Managed Service Providers to support transportation bookings and plans, with advanced management and planning for NPI and any high-risk activities
  • Carrier Management – touch base with key internal and external stakeholders to ensure the plan is holding day by day, week by week, and month by month
  • Ensure the team is engaging in proactive carrier planning, engage on capacity and volume needs – Support in providing rapid response capability and action to pivot in reaction to any new developments or deviations from plan.
  • Work closely with the Logistics Solutions team to identify recurring challenges, pain points, administrative waste, communication needs, and improvement opportunities for the benefit of all operational areas and key stakeholders that the Logistics Operations team interact with
  • Ensure the team and our partners are able to proactively undertake Inbound tracking, carrier management, and capacity planning activities – managing from Port-to-Port in alignment with global Seihan planning and S&OP
  • Utilization of Global Logistics Systems to ensure carrier SLA achievement, process compliance, and exception tracking
  • Primary POC for Assembly Planning, Commercial Operations and Warehouse Operations
  • Track & Trace exception tracking and management, and POC for Track & Trace requests


What are the key responsibilities of a Manager, Global Logistics Operations at PlayStation?

The key responsibilities include building a comprehensive understanding of PlayStation's Global Operations, ensuring on-time and in-full delivery of PlayStation products to customers, and improving the fulfillment capabilities of the supply chain in alignment with sales plans.

What skills are required for a Manager, Global Logistics Operations role at PlayStation?

Some of the key skills required for this role include strong analytical and problem-solving skills, excellent communication and collaboration abilities, experience in managing global logistics operations, and a deep understanding of supply chain management processes.

What opportunities for professional growth and development are available for a Manager, Global Logistics Operations at PlayStation?

At PlayStation, there are opportunities for career advancement within the Global Supply Chain Operations Organization, as well as the chance to work on strategic projects that have a significant impact on the company's logistics operations. Additionally, ongoing training and development programs are available to support professional growth in this role.

Pushing the Boundaries of Play

Entertainment & Media
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Mission & Purpose

PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Our products delight millions across the world through incredible games, cutting edge experiences and access to many types of media. This commitment to amazing our fans is at the core of who we are and one we share with Sony Corporation, internationally known as a leader in music, movies and consumer electronics. We can only achieve this goal by welcoming talented people and empowering them to do their best work. From game developers to data scientists, software engineers to cybersecurity experts, marketing to accounting and finance professionals, we’re always looking for talented people who share a passion for creating and our commitment to delivering amazement. We’re headquartered in San Mateo, California, and our global workforce includes teams in offices across North America, Europe and Asia.