Logo of Huzzle

Home

Matches

Explore

Manage

Manager, HR Operations

image

Shake Shack

30d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • New York
    Remote

AI generated summary

  • You need 4-6 years in HR Operations, supervisory experience, strong HR and labor law knowledge, HRIS proficiency (Workday preferred), project management skills, and a customer service mindset.
  • You will lead an HR team, ensure service excellence, manage data security, oversee mass data operations, maintain HR knowledge bases, communicate effectively, report insights, and drive continuous improvement.

Requirements

  • 4-6 years in HR Operations- Workday HCM Preferred
  • 1-3 years Supervisory Experience
  • Strong knowledge of Human Resources and or proficient knowledge of employment and labor law
  • Proactive, self-starter able to drive and lead change in a fast paced, complex environment.
  • Strong verbal, written, listening communication, attention to details as well as interpersonal skills
  • Able to handle confidential information
  • Ability to multitask and work effectively in a high volume, fast-paced and at times stressful environment
  • HRIS system and Case Management System experience and knowledge required, Workday preferred.
  • Customer service mindset supporting Team Members in the Shacks and Home Office.
  • Continuous improvement mindset
  • Proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
  • Strong project management skills: the ability to lead projects, motivate teams, and drive results
  • Ability to lead and manage remote team

Responsibilities

  • Leadership and Team Management: Leads, develops, coaches, and retains a team of high-performing, people centered HR Technology Coordinators who support and guide our Team Members with HR inquiries and requests.
  • Service Excellence: Oversees the management of HR service delivery through the development and continuous monitoring of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs) to improve on productivity, consistency, and experience.
  • Data Security and Privacy: Ensures the HR Operations team adheres to all policies, procedures, and regulations ensuring the privacy, security, and confidentiality of our Team Member’s data and services. Assigns and audits Workday HCM security groups.
  • Mass Data Management: Drives efficiencies, system health, and increased accuracy, by utilizing automated tools, resources, and analytics skills to perform mass actions in Workday - Mass Operations Management (MOMs) Enterprise Interface Builder (EIBs) and Mass Action Worksheets.
  • HR Knowledge Base and Standard Operating Procedures (SOPs): Leads the continuous documentation processes, quality control, and review processes to ensure HR Knowledge and SOPs are timely, accurate, engaging, and adhere to internal standards.
  • Communication: Utilizing Workday and other tools, regularly communicates with all levels of Team members and Leadership at Shake Shack. Ex: Configures announcements, bulletins, scheduled distributions and configurable alerts.
  • Reporting & Insights: Working in close partnership with HR technology and people insights teams using dashboards and reports to fulfill routine and legal data requests. Oversees the Workday HCM Internal Control Framework (ICF) to audit key data to ensure accuracy, security, and defect resolution. Leverages tools to measure the effectiveness, engagement, and adoption of HR knowledge assess and system adoption.
  • Continuous Improvement: Seeks feedback from Home Office and Operations to identify process improvement and automation opportunities and partners with HR Technology and cross functional teams through implementation and testing to drive results.

FAQs

What is the primary responsibility of the Manager, HR Operations at Shake Shack?

The primary responsibility is to oversee a team of HR Technology Coordinators and ensure the delivery and coordination of HR services, systems, information, and support while maintaining a people-first approach.

What qualifications are required for this position?

Candidates should have 4-6 years of experience in HR Operations (preferably with Workday HCM) and 1-3 years of supervisory experience, along with strong knowledge of human resources and employment/labor law.

Is there a focus on data security and privacy in this role?

Yes, the Manager is responsible for ensuring adherence to all policies, procedures, and regulations regarding privacy, security, and confidentiality of Team Members' data.

What tools and systems will I be expected to use in this role?

You will utilize HRIS systems, case management systems, and Workday HCM, along with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.

What opportunities for professional development does Shake Shack offer?

Shake Shack offers endless learning opportunities, hands-on mentorship, and the chance to make a lasting impact on the business, restaurants, and communities.

Does the position include managing a remote team?

Yes, the Manager is expected to lead and manage a remote team effectively.

What is the salary range for this position?

The pay range for the Manager, HR Operations position is $98,860.00 - $126,060.00.

Are there employee benefits available at Shake Shack?

Yes, Shake Shack offers a variety of employee benefits, including medical, dental, and vision insurance, 401k plans with company match, paid time off, and discounts on meals.

What kind of work environment can I expect?

You can expect a fun and inclusive work environment where collaboration and sharing ideas are encouraged, allowing you to come as you are.

How does Shake Shack view employee feedback and process improvement?

Shake Shack actively seeks feedback from Home Office and Operations to identify process improvement and automation opportunities, emphasizing a continuous improvement mindset.

image

Shake Shack

Love your crew + love what you do! Stand For Something Good.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

Shake Shack sprouted from a hot dog cart in Madison Square Park (NYC) to support the Madison Square Park Conservancy’s first art installation. The cart was quite the success, with Shack fans lined up daily for three summers. In 2004, a permanent kiosk opened in the park: Shake Shack was born. This modern day “roadside” burger stand serves up the most delicious burgers, hot dogs, frozen custard, shakes, beer, wine and more. An instant neighborhood fixture, we welcomed people from all over the city, country and world who gathered together to enjoy fresh, simple, high-quality versions of the classics. The rest, as they say, is burger history. And since day one, it would not have been possible without our stellar team! As a member of the #ShackFam, you can expect an exciting work atmosphere with a culture focused on family, fun and community.