FAQs
What is the role of a Manager I, Training & Quality at Concentrix?
The Manager I, Training & Quality at Concentrix is responsible for driving continuous improvement in transaction quality and delivery, managing call quality and client-related KPIs, and strengthening quality management processes to enhance quality delivery.
What qualifications are required for this position?
The position requires a graduation degree and experience in managing a voice business. Strong people management skills and the ability to drive initiatives to closure are also essential.
Is experience in voice business mandatory for this role?
Yes, experience in managing a voice business is mandatory for this position.
What key skills are necessary for success in this role?
Key skills include analytical and quantitative skills, excellent communication skills, data handling and interpretation skills, and a good working knowledge of transaction quality systems and tools.
What are the working hours for this position?
The role is flexible to work in a 24X7 environment, which may include night shifts and weekends based on the scope of work.
Will the manager be involved in the recruitment process?
Yes, the manager will provide specific feedback to front-line recruitment teams on the quality of new hires.
Where is this position located?
This position is located in Bangalore, India, at Karle Infra Pvt. Ltd, IT/ITES SEZ, 4th Floor, HUB-4.
Are there any fees associated with the recruitment process at Concentrix?
No, Concentrix nor any authorized third party involved in the recruitment process ever asks candidates for any kind of fees in exchange for offer letters.
What kind of support will the manager provide to staff?
The manager will provide quality floor support, feedback, and refresher training to frontline staff.
What type of environment will I be working in?
You will be working in a professional corporate environment focused on customer engagement and business performance.